Shift Manager

RaceTrac; Lehigh Acres (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Shift Manager to lead store operations and enhance guest experiences. In this role, you will support the General Manager in driving profitability while fostering a positive environment for both guests and team members. Your responsibilities will include maintaining store cleanliness, executing food safety standards, and leading talent development. If you are passionate about customer service and thrive in a fast-paced environment, this is an excellent opportunity to make a significant impact.

Qualifications

• 2-3 years of work experience preferred in a management role.
• Experience in high-volume, guest-focused environments preferred.

Responsibilities

• Oversee profitability during shifts and ensure excellent guest experiences.
• Lead coaching, training, and assessment of team members.

Skills

Communication Skills

Team Leadership

Customer Service

Problem-Solving

Education

High School Diploma or GED

Job description

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Job Description

Responsible for supporting the General Manager and Co-Manager in overseeing the profitability of one RaceTrac store during designated shifts. While leading the shift, you will deliver on RaceTrac’s mission of making lives simpler and more enjoyable through friendly service, food execution, cleanliness, talent leadership, and driving success.

Responsibilities

Friendly

• Provide courteous, frictionless, and elevated guest experiences.
• Foster positive relationships with co-workers and guests.
• Communicate respectfully and maintain a team-oriented attitude.
• Complete guest transactions efficiently and suggest complementary products.
• Address guest concerns promptly, involving regional team members as needed.

Food

• Adhere to all safety and food safety regulations.
• Ensure all food offerings are available.

Clean

• Maintain a clean and fully stocked store to enhance guest experience.
• Execute shift duties, uphold presentation standards, and represent the brand.
• Clean food prep areas and equipment to RaceTrac standards.

Leading Talent

• Demonstrate RaceTrac's Core Values: Honesty, Efficiency, Positive Attitude, Respect, and Teamwork.
• Act with a servant-leader mentality, prioritize tasks, go the extra mile, listen, communicate respectfully, and solve problems proactively.
• Lead coaching, training, and assessment of team members.
• Provide feedback on employee performance to the General Manager.

Qualifications

• High School Diploma or GED (in progress or completed).
• 2-3 years’ work experience preferred.
• 1+ years management experience preferred.
• Experience in high-volume, guest-focused environments preferred.
• Excellent communication skills.
• Ability to lift up to 50 pounds and stand, bend, and reach repeatedly.
• May need food handler and alcohol server permits, depending on local regulations.

All qualified applicants will receive consideration without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or other protected characteristics.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Retail