Shift Manager

McDonald's; Lacey (WA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Healthcare

Paid time off

Tuition reimbursement

Training & advancement

Employee discounts

401(k) matching

Free meals

Job summary

McDonald’s in Washington state is seeking a Certified Shift Manager to lead shifts, train crew members, uphold food safety and guest satisfaction standards, and ensure smooth restaurant operations. You will delegate tasks, monitor performance, coach staff, and collaborate with the General Manager to drive quality, speed, and accuracy during peak hours.

The role is full-time with competitive pay and a comprehensive benefits package including healthcare, paid time off, tuition reimbursement, and

Qualifications

• Demonstrated leadership and team motivation
• Strong customer service orientation
• Ability to communicate clearly under pressure

Responsibilities

• Lead a shift, includingEmployee Training, Food & Restaurant Safety, and Guest Satisfaction
• Delegate tasks to Crew Members and maintain shift targets
• Support the Assistant/General Manager to achieve restaurant performance and quality standards in kitchen, people, and service areas

Skills

Leadership

Customer service

Communication

Training & coaching

Safety awareness

Job description

Certified Shift Manager

Flexible scheduling with a side of always feeling valued. McDonald’s offers a job combo that will fit YOU.

• Competitive pay of $22.00 - $25.00 / hour plus cash incentives
• Paid sick leave and/or paid time away
• Company-paid Direct2Care Healthcare for every team member and their families on your first day of employment (FREE 24/7 access to a doctor)
• Paid vacation
• Tuition reimbursement and education assistance programs
• Training and advancement opportunities
• Employee discounts and free meals
• Employee rewards program
• Shared cost medical, dental, and vision insurance *
• 401(k) matching
• Available to employees who work an average of 30 hours per week or more.

Perks & Benefits

• Competitive pay of $22.00 - $25.00 / hour plus cash incentives
• Paid sick leave and/or paid time away
• Company-paid Direct2Care Healthcare for every team member and their families on your first day of employment (FREE 24/7 access to a doctor)
• Paid vacation
• Tuition reimbursement and education assistance programs
• Training and advancement opportunities
• Employee discounts and free meals
• Employee rewards program
• Shared cost medical, dental, and vision insurance *
• 401(k) matching
• Available to employees who work an average of 30 hours per week or more.

Job Description

• Level 5 / Non-Exempt / Full-Time / Hourly Employee / Reports to the General Manager
• Take action first: Lead a shift, including Employee Training, Food & Restaurant Safety, and Guest Satisfaction
• Be results-oriented: Effectively delegate tasks to Crew Members and maintain shift targets
• Lead the experience: Support the Assistant Manager and General Manager to achieve restaurant performance and quality standards in three areas:
• Kitchen - Maintain food quality and safety
• People – Coach, train, and provide feedback in the hiring decision-making process
• Service - Deliver a memorable guest experience by ensuring your shift is well-prepared and organized to provide the best service to every guest, both internal and external
• Understand that teamwork is key: Leads by example while upholding all company policies and brand standards

To Be Successful In This Position, You’ll Need

• A humble and hospitable demeanor with a passion for helping and serving others (customers and fellow team members)
• The capability to lead and motivate others
• A desire to learn and grow
• A commitment to excellence and safety in the workplace
• Strong customer service and support focus
• To provide solutions and make decisions in a fast-paced environment
• The ability to communicate effectively and anticipate customer needs

So, what’s your job combo?

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervision, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application, and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

This job posting contains some general information about working in this restaurant but only partially describes all the job duties. Restaurant employees perform several tasks daily, and this posting does not list every job's essential function.