Shift Manager

McDonald's; Puyallup (WA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Competitive pay of $22.00 - $24.00 / hour plus cash incentives

Paid sick leave and/or paid time away

Paid vacation

Tuition reimbursement and education assistance

Employee discounts and free meals

Job summary

A local franchise restaurant in Puyallup, WA is seeking a Certified Shift Manager to lead shifts, train employees, and ensure guest satisfaction. The ideal candidate should possess strong leadership skills, a commitment to customer service, and the ability to make effective decisions in a fast-paced environment. This position offers competitive pay and various benefits including paid time off and tuition reimbursement.

Qualifications

• Humble and hospitable demeanor with a passion for helping others.
• Ability to lead and motivate team members.
• Commitment to excellence and workplace safety.

Responsibilities

• Lead a shift and train crew members for performance.
• Delegate tasks to maintain shift targets.
• Support Assistant and General Manager for restaurant quality.

Skills

Customer service focus

Leadership capability

Effective communication

Decision-making solutions

Job description

Certified Shift Manager

Flexible scheduling with a side of always feeling valued. McDonald’s offers a job combo that will fit YOU.

Perks & Benefits

• Competitive pay of $22.00 - $24.00 / hour plus cash incentives
• Paid sick leave and/or paid time away
• Paid vacation
• Tuition reimbursement and education assistance programs
• Training and advancement opportunities
• Employee discounts and free meals
• Employee rewards program
• Shared cost medical, dental, and vision insurance *
• Available to employees who work an average of 30 hours per week or more.

Job Description

• Level 5 / Non-Exempt / Full-Time / Hourly Employee / Reports to the General Manager
• Take action first: Lead a shift, including Employee Training, Food & Restaurant Safety, and Guest Satisfaction
• Be results-oriented: Effectively delegate tasks to Crew Members and maintain shift targets
• Lead the experience: Support the Assistant Manager and General Manager to achieve restaurant performance and quality standards in three areas:
• Kitchen - Maintain food quality and safety
• People – Coach, train, and provide feedback in the hiring decision-making process
• Service - Deliver a memorable guest experience by ensuring your shift is well-prepared and organized to provide the best service to every guest, both internal and external
• Understand that teamwork is key: Leads by example while upholding all company policies and brand standards

To Be Successful In This Position, You’ll Need

• A humble and hospitable demeanor with a passion for helping and serving others (customers and fellow team members)
• The capability to lead and motivate others
• A desire to learn and grow
• A commitment to excellence and safety in the workplace
• Strong customer service and support focus
• To provide solutions and make decisions in a fast-paced environment
• The ability to communicate effectively and anticipate customer needs

So, what’s your job combo?

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervision, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application, and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

This job posting contains some general information about working in this restaurant but only partially describes all the job duties. Restaurant employees perform several tasks daily, and this posting does not list every job's essential function.