Shift Manager

Campero USA Corp.; Houston (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Campero USA Corp. in Houston, TX seeks a Shift Manager to lead daily operations, train crew, and support the General Manager. You will supervise the shift, uphold safety standards, and ensure a positive guest experience through effective teamwork and problem resolution.

The role requires leadership ability, bilingual communication in English and Spanish, and flexibility to work evenings and weekends. This position offers a hands-on leadership opportunity within a fast-paced restaurant

Qualifications

• High School Diploma or equivalent.
• 1+ year of experience in similar roles or customer experience.
• Strong leadership potential and guest-focused mindset.
• Fluent English and Spanish.
• Food handlers/ServSafe certification preferred.
• Able to lift 50 lbs. and stand for long periods.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Plan duties and responsibilities for each shift.
• Ensure compliance with procedures and protocols.
• Resolve problems during restaurant operation.
• Assist the General Manager.
• Coach and lead the team with minimal supervision.
• Lead operational and technical training of staff.
• Maintain positive teamwork and energy.
• Monitor customer satisfaction and handle complaints.
• Continuously improve processes and procedures.
• Open/close the restaurant.
• Assist with inventory logging and staffing needs.
• Manage controllables and labor.
• Maintain sanitation, health, and safety standards.

Skills

Leadership

Experience

Bilingual English/Spanish

Computers

Customer focus

Education

High School Diploma or equivalent

ServSafe/ Food Handlers Certification (preferred)

Tools

Point-of-sale systems

Job description

Overview

The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience.

Responsibilities

• Plan his/her duties and responsibilities for each shift
• Verifies compliance of procedures and protocols
• Attends and resolves problems as they appear in the restaurant operation
• Assist the General Manager
• Coach and lead a team with no supervision
• Involves himself in the operational and technical training of employees
• Maintain a positive atmosphere of teamwork and full of energy
• Verifies customer satisfaction/Handles customer complaints
• Applies a continuous improvement mindset to processes and procedures
• Open/close restaurant
• Assist with inventory (logging)
• Assist with staffing needs
• Assist with controllables and labor
• Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures

Qualifications

• High School Diploma or equivalent required
• 1+ year of experience in similar roles or with customer experience
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification
• Fluent in English & Spanish*
• Ability to work with computers
• Must follow the company Personal Care and Hygiene policies Ability to lift and push 50 lbs.
• Ability to stand for long periods
• Flexibility to work nights, weekends, and holidays

Expected Behaviors

• Be Service OBSESSED
• Friendly, welcoming attitude / Models customer orientation for other employees
• Anticipates and prevents problems with a proactive attitude
• Energetic Team Leader
• Must have excellent interpersonal communication skills to work with others
• Sense of urgency
• Attention to details
• Proactively help where it is most needed in the restaurant

Pay Rate

USD $16.00/Hr.