Shift Manager

Pizza Hut; Johnson City (TN); On-site; USD 32,000 - 40,000; Full time

Job summary

Pizza Hut in Johnson City, TN is seeking a Shift Leader to report to the Restaurant General Manager. You will lead a team, ensure fast service, and uphold brand standards on every shift.

Responsibilities include training staff, managing inventory, solving customer issues with BLAST, and maintaining a safe, clean restaurant culture. A valid driver's license and MSM courses are preferred; ServSafe certification is required.

Qualifications

• ServSafe certification required for food safety compliance.
• Leadership experience in fast-food or hospitality environments preferred.
• MSM training courses completed or in progress.

Responsibilities

• Take ownership of restaurant and team during shifts.
• Train team to Pizza Hut standards and procedures.
• Resolve customer complaints using BLAST and prioritize service.
• Promote positive restaurant culture and employee experience.
• Manage inventory and food orders.
• Enforce service principles and brand standards on shifts.
• Delegate and manage workload while running shifts.
• Ensure staff have tools and knowledge for success.
• Deliver high customer satisfaction on all shifts.
• Maintain health, safety and cleanliness in the restaurant.
• Complete Hut-provided training and courses.

Skills

ServSafe Certified

Leadership

Microsoft Office

Driver's license

MSM courses

Sex Offender Registry

National background check

Customer focus

Education

MSM courses 4-5

Tools

Hutlink

Pizzapedia

Learning Zone

Job description

Position: Pizza Hut Shift LeaderJob Summary:Reports to Restaurant General Manager, Assistant Restaurant General Manager –Continue to Add to Your Leadership Skills and Take What You've Learned to the Next Level to Manage the Restaurant Day to Day.Prepare and Lead Your Team to Run Successful Shifts.Pay Rate(If Applicable):Duties/ResponsibilitiesTake Ownership and Responsibility of Restaurant and Team During ShiftsTrain Team Members to Pizza Hut and Tasty Hut, LLC Standards.Use BLAST to Resolve All Customer Complaints and Always Puts Customer Needs FirstOwn and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)Responsible for Inventory and Food OrdersEnforce and Follow Pizza Hut Service Principals(Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)Assist RGM With Oversight and Execution of All Store Inventory, Forecasting, Scheduling ProcessesEnsure All Team Members Have the Tools and Knowledge Necessary for SuccessDeliver High Customer Satisfaction Results on All ShiftsEnsure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes on Shifts(Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Team Members on ExecutionDelegate and Manage Team Member Workload While Running ShiftsCompliant with All Laws and RegulationsConduct Inventory Counts and AuditsEnsures a Safe Work Environment is Provided in RestaurantMaintains a Clean, Organized Restaurant That Meets All Health and Safety RegulationsBrand Steward for Pizza Hut BrandManages and Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLCExhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and VisionOther Duties as AssignedTraining/Requirements.Be A Customer Maniac! - All RolesServSafe CertifiedLead On! Shift LeaderMSM courses 4-5Proficient at Microsoft OfficeReliable Transportation and Computer basicsValid Driver's License PreferredCommunicate, Give Feedback in Positive MannerNational Sex Offender Registry CheckMotor Vehicle Record