Shift Manager

Crumbl; Hamilton (OH); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Career growth opportunities

Open-concept kitchen environment

Team-driven culture

Job summary

Crumbl Cookies is hiring a Shift Lead for the Hamilton location. You will supervise shifts, coordinate with the General Manager and team members to ensure smooth store operations and top-notch customer service.

You’ll drive quality in all desserts and handle opening/closing tasks with a focus on an engaging guest experience. Ideal candidates have a high school diploma or equivalent, and experience in food & beverage or a willingness to complete ServeSafe training.

Qualifications

• High school diploma or equivalent required or preferred culinary/associate degree.
• ServeSafe certification or willingness to complete training is preferred.
• Strong communication and interpersonal skills are essential for success.

Responsibilities

• Lead shifts (morning, mid, or closing) with 2–6 crew members.
• Supervise store operations and ensure smooth bakery performance.
• Drive quality by ensuring from-scratch dessert production and consistency.
• Engage with customers to deliver a positive experience and promote new products.
• Open/close responsibilities as defined for Shift Leads, with no hiring/firing authority.

Education

High school diploma or equivalent

Culinary or Associate degree

ServeSafe certification or willingness to complete training

Strong communication

Interpersonal skills

Job description

Join Crumbl Cookies as a Shift Manager!

Location: Crumbl - Hamilton, 3385 Princeton Rd suite 130, Hamilton, OH 45011, USA

Are you passionate about baking the world’s best cookies and delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? Crumbl Cookies has the perfect opportunity for you! We are a rapidly growing, nationwide dessert company seeking a highly skilled and motivated Shift Lead to join our enthusiastic team, with 6 stores in the Cincinnati Area.

Why Crumbl Cookies?

• Innovative Work Environment: Be part of an open-concept kitchen where creativity and efficiency meet.
• Competitive Pay: Earn $14+ depending on experience and location.
• Career Growth Opportunities: Enjoy continuous training and real opportunities for career advancement.
• Team Spirit: Collaborate with a dedicated team that shares your passion for excellence.
• Customer Delight: Play a key role in creating unforgettable dessert experiences for our customers.

Your Role as Shift Lead: Key Responsibilities:

• Team Collaboration: Work closely with the General Manager and fellow Shift Leads to ensure smooth store operations.
• Leadership: Supervise and lead shifts (morning, mid, or closing) with 2-6 crew members.
• Quality Control: Drive the crew to consistently produce high-quality, from-scratch desserts.
• Customer Engagement: Ensure every customer has a positive experience and stays informed about new products.
• Strategic Decision-Making: Make important calls on when to prepare more desserts.
• Operational Excellence: Report on bakery conditions and inventory to leadership.
• Training and Development: Train new team members and provide ongoing coaching and feedback.
• Key Holder: Assist with opening and closing tasks.
• Defined Role: Shift leads do not participate in hiring or firing decisions and do not issue disciplinary actions.

Requirements

• Education: High school diploma or equivalent; Culinary or Associate degree preferred.
• Experience: Prior experience in the food & beverage industry is preferred (ServeSafe certification or willingness to complete training).
• Skills: Strong communication and interpersonal skills.
• Work Ethic: Ability to thrive in a fast-paced, time-sensitive environment.
• Flexibility: Availability for full-time shifts Mon-Sat, with 1 day off in addition to ALL Sundays off and many major holidays.
• Physical Stamina: Ability to lift up to 50 lbs and stand for the duration of the shift.

Work Schedule

• Guaranteed Day Off: Crumbl Cookies is closed on Sundays.
• Prime Shifts: Availability required for Friday and Saturday shifts.
• Rotating Shifts: Shifts rotate weekly between opening & mid shifts or mid & closing shifts.
• Priority Consideration: Applicants with open availability are given priority for promotions.