Shift Manager

Jimmy John's; Germantown (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Jimmy John’s Germantown, TN seeks a restaurant manager to lead a team of about 3–15 employees. You will assign, oversee, and evaluate work, train new staff, and manage ordering, receipt, storage, and issuing of supplies to minimize waste and loss while maintaining speed and quality.

Supervise food preparation and service, greet customers, take orders, ring up sales, and ensure world-class customer service. You will forecast daily item usage, open and close the store, and maintain accurate cash

Qualifications

• Assigns, oversees, and evaluates staff performance.
• Trains new staff and resolves employee issues.
• Forecasts daily food item usage per shift.
• Manages inventory and supplies to minimize waste and loss.
• Ensures consistent, world-class customer service.

Responsibilities

• Assigns, oversees, and evaluates staff performance.
• Recommends promotions, transfers, or terminations based on performance.
• Forecasts daily food item usage per shift.
• Supervises food preparation and service during shifts.
• Open and close procedures and cash management.
• Ensure world-class customer service and accurate order fulfillment.

Skills

Staff management

Customer service

English communication

Prioritization & independence

Conflict resolution

Tools

Word

Excel

Job description

Manages a staff of approximately 3 to 15 employees. Assigns, oversees and evaluates work. Recommends promotion,

transfer, or termination of employees based on performance

• Provides on-the-job training for new employees
• Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft
• Assists in the supervision of the preparation, sales, and service of food
• Forecasts food items. Estimates what amount of each food item will be consumed per shift
• Supervises food preparation and service operation while on duty. Assists in-shoppers during rush periods to ensure the maintenance of restaurant efficiency
• Assists in-shoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness
• Ensure that every customer receives world-class customer service
• Route deliveries and serve drivers to maximize delivery business and speed
• Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production)
• Completes Closing Procedures
• Executes systems and procedures with 100% completeness and integrity
• Completes daily and weekly paperwork
• Responsible for 100% of the cash drawers at all times during the shift
• Receives and stores product
• Audits previous shift’s systems and procedures for 100% integrity and completeness
• Complete preventive maintenance and upkeep on store’s equipment and supplies
• Performs other related duties as required
• Acts and speaks in a professional manner
• Treats everyone they encounter with respect

Requirements

Must be able to read and write and communicate in English

• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision
• Ability to handle and resolve customer threats and issues
• Ability to handle and resolve employee issues
• Skills to use a personal computer and various software packages (Word/Excel)
• Ability to handle stress and high-volume operations

Company Introduction

We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's® mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!