Shift Manager

Jimmy John's; Minot (ND); On-site; USD 42,000 - 62,000; Full time

Job summary

Jimmy John's in Minot, ND is seeking an experienced restaurant manager to lead a team of 3–15 employees, oversee daily operations, and drive exceptional guest experiences.

You will train staff, manage orders, forecast inventory, and supervise food preparation and service to ensure fast, accurate service and 100% integrity in all procedures. This role emphasizes cash handling, delivery coordination, and a strong customer‑first mindset.

Qualifications

• Ability to read and write in English.
• Experience leading a team in a fast-paced setting.
• Strong customer-service focus and professionalism.

Responsibilities

• Lead and supervise a staff of 3–15 employees; assign, oversee and evaluate work.
• Provide on‑the‑job training for new employees and manage opening/closing procedures.
• Forecast and manage food orders, storage, and waste to minimize loss; oversee deliveries.
• Ensure efficient food preparation and service, greet customers and handle orders.
• Maintain accurate cash drawers and handle cash and daily paperwork with integrity.
• Monitor store operations to ensure world-class customer service and adherence to company standards.

Skills

People management

Staff training

Food service supervision

Cash handling

Customer service

Tools

Word

Excel

Job description

Manages a staff of approximately 3 to 15 employees. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees based on performance.

• Provides on-the-job training for new employees
• Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft

• Assists in the supervision of the preparation, sales, and service of food
• Forecasts food items. Estimates what amount of each food item will be consumed per shift
• Supervises food preparation and service operation while on duty. Assists in-shoppers during rush periods to ensure the maintenance of restaurant efficiency

• Assists in-shoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness

• Ensure that every customer receives world-class customer service
• Route deliveries and serve drivers to maximize delivery business and speed
• Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production)
• Completes Closing Procedures
• Executes systems and procedures with 100% completeness and integrity
• Completes daily and weekly paperwork
• Responsible for 100% of the cash drawers at all times during the shift
• Receives and stores product
• Audits previous shift’s systems and procedures for 100% integrity and completeness
• Complete preventive maintenance and upkeep on store’s equipment and supplies
• Performs other related duties as required
• Acts and speaks in a professional manner
• Treats everyone they encounter with respect

Requirements

Must be able to read and write and communicate in English.

• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision
• Ability to handle and resolve customer threats and issues
• Ability to handle and resolve employee issues
• Skills to use a personal computer and various software packages (Word/Excel)
• Ability to handle stress and high-volume operations

We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's® mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!