Shift Manager

Jimmy John's; North Cleveland (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Jimmy John's seeks a Shift Manager to lead shifts, supervise team members, and support restaurant management in daily operations. You will focus on guest satisfaction, staff development, and driving sales and profits while maintaining quality and safety standards.

Ideal candidates can handle guest inquiries, ensure proper staffing, and uphold cleanliness and food safety. 18+ with at least three months as a team member, reliable transport, and the ability to read and follow safety rules are

Qualifications

• Experience in hospitality or quick-service environments preferred.
• Strong customer service and guest engagement skills.
• Ability to organize, delegate tasks and lead shifts.
• Knowledge of food safety and sanitation practices is a plus.

Responsibilities

• Address and resolve guest inquiries and concerns in a timely manner.
• Take responsibility for positive engagement with guests.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, comfortable environment for guests and team members.
• Ensure restaurant is clean and equipment is in good working condition.
• Ensure ingredients and menu items are properly sorted, handled, and presented with care for food safety.
• Forecast sales, create schedules, order and track inventory, and complete weekly and business period reports.
• Ensure cash control, security, safety, and food quality standards are met.

Skills

Team leadership

Guest service

Scheduling

Inventory management

Food safety

Communication

Job description

The Shift Manager at Jimmy John's runs shifts, leads team members, and supports the restaurant management team. The Shift Manager shares accountability with the restaurant management team for all restaurant operations focusing on satisfying guests, developing team members, and growing sales and profits.

The successful Shift Manager is able to:

• Address and resolve guest inquiries and concerns in a timely manner.
• Take responsibility for positive engagement with guests.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, comfortable environment for our guests and team members.
• Ensure the restaurant is clean and equipment is in good working condition at all times.
• Ensure that ingredients and menu items are properly sorted, handled, prepared, and presented with great care and concern for food safety.
• Learn to forecast sales, create schedules, order and track inventory, and complete weekly and business period reports.
• Ensure cash control, security, safety, and food quality standards are met.

Requirements:

• Must be available to work days, evenings, and weekends.
• Must be 18 years or older.
• Minimum three (3) months experience as team member.
• Must have reliable transportation.
• Ability to read, write, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Physical Demands/Working Conditions

• While performing duties of this role, the employee is regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell.
• The employee is frequently required to handle, feel and reach with hands and arms.
• The employee is occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required for this role include peripheral vision and the ability to adjust focus.
• The employee is occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate.

Company Introduction

We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's® mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!