Shift Manager

Taco-Bell; Fort Washington (MD); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Free bachelor’s degree

Scholarship programs

Free meals

Flexible schedules

Vacation pay / PTO

Medical benefits

401k with match

Discounts

Health & wellness programs

Job summary

Taco Bell is seeking a Shift Lead to drive teams, coach staff, and ensure guest satisfaction in a fast-paced environment. You will partner with management to execute key business initiatives, maintain food safety and service standards, and provide coaching feedback to Team Members.

A background in retail/restaurant and strong communication are required. Responsibilities include supervising shifts, resolving issues, assisting in hiring and training, and supporting cash control and inventory

Qualifications

• 1 year of restaurant/retail experience; 3 months shift lead preferred.
• Must be at least 18 years old.
• Strong communication, leadership and organizational skills.
• Able to move up to 45 lbs and stand for long periods.

Responsibilities

• Lead shifts with energy to meet quality standards.
• Oversee team tasks and ensure MIC success routine.
• Resolve customer concerns and maintain positive relations.
• Coach and train Team Members; provide feedback to GM.
• Assist with candidate screening and hiring decisions.
• Support cash control, inventory, and labor management.
• Ensure food safety, quality, and accurate order prep.

Skills

Leadership

Shift management

Customer service

Communication

Team coaching

Problem solving

Time management

Job description

About the Job:As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.The Day-to-Day:Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.Ensure food safety, quality, and accuracy of orders.Resolve customer complaints quickly, maintaining positive customer relations.Provide regular feedback to the GM on Team Member performance.Offer ongoing constructive and positive feedback to Team Members.Actively participate in training Team Members.Handle conflicts constructively and work with the GM to achieve resolution.Assist the GM in screening Team Member candidates.Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.Oversee proper product preparation, rotation, portioning, cooking, and holding times.Assist the GM with facility maintenance and ensure health and safety standards are always followed.Is this you?1 year of restaurant/retail experience, with 3 months shift lead experience preferredAdheres to cash, security, inventory, and labor policiesMust be at least 18 years of ageAccessibility to dependable and reliable transportationExcellent communication skills, management/leadership and organizational skills.Physical dexterity required (the ability to move up to 45 lbs. from one area to another).Attendance and Punctuality a mustOperating of cash register as needed and making change for other cashiers.Basic Math skillsMaintains customer satisfaction and adheres to health and safety standardsPromotes and champions Taco Bell’s culture and valuesProvides constructive feedback to Team MembersExecutes shift duties accurately and efficientlyPromotes equity, inclusion, and belongingEnsures teammates and customers enjoy a positive experienceWork-Hard, Play-Hard:Competitive payFree bachelor's degree and scholarship programsFree mealsFlexible schedules! Day, evening, and late nightVacation pay and additional Paid Time OffMedical benefits401k retirement plan with 6% matchHealth and wellness programsPerks! Discounts on mortgages, vehicles, cell phones, gym memberships and moreMás earth! Commitment to a sustainable futureThis offer is contingent upon a satisfactory background check and proof of your work eligibility.The range for this role is $14-$22/hour. This is a nationwide range and is solely dependent on the geographical location where the restaurant is located.