Shift Manager

Taco-Bell; Baltimore (MD); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Free meals

Flexible schedules

Vacation pay & PTO

Medical benefits

401k with match

Health & wellness programs

Discounts on various products

Job summary

Taco Bell in Baltimore is seeking a Shift Lead to energize the team, manage shifts, and ensure guest satisfaction by resolving issues and coaching Team Members.

You will oversee MIC routines, maintain food safety, handle cash and inventory, and collaborate with the GM on staffing and performance feedback. The role offers competitive hourly pay, flexible schedules, and comprehensive benefits.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Adheres to cash, security, inventory, and labor policies.
• Must be at least 18 years of age.
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity to move up to 45 lbs.
• Attendance and punctuality required.
• Operates cash register and makes change as needed.
• Basic math skills.
• Promotes Taco Bell culture, inclusion and belonging.
• Background check and work eligibility required.

Responsibilities

• Lead shifts with energy to meet high standards.
• Resolve customer concerns and ensure guest satisfaction.
• Coach and guide Team Members and provide feedback to GM.
• Oversee Shift Excellence tasks and MIC routines.
• Assist with hiring and labor management.
• Ensure food safety, quality, and accuracy of orders.
• Assist with facility maintenance and safety standards.

Skills

Leadership

Communication

Management

Organizational skills

Cash handling

Basic Math

Attendance & punctuality

Team supervision

Job description

About the Job:As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.The Day-to-Day:Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.Ensure food safety, quality, and accuracy of orders.Resolve customer complaints quickly, maintaining positive customer relations.Provide regular feedback to the GM on Team Member performance.Offer ongoing constructive and positive feedback to Team Members.Actively participate in training Team Members.Handle conflicts constructively and work with the GM to achieve resolution.Assist the GM in screening Team Member candidates.Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.Oversee proper product preparation, rotation, portioning, cooking, and holding times.Assist the GM with facility maintenance and ensure health and safety standards are always followed.Is this you?1 year of restaurant/retail experience, with 3 months shift lead experience preferredAdheres to cash, security, inventory, and labor policiesMust be at least 18 years of ageAccessibility to dependable and reliable transportationExcellent communication skills, management/leadership and organizational skills.Physical dexterity required (the ability to move up to 45 lbs. from one area to another).Attendance and Punctuality a mustOperating of cash register as needed and making change for other cashiers.Basic Math skillsMaintains customer satisfaction and adheres to health and safety standardsPromotes and champions Taco Bell’s culture and valuesProvides constructive feedback to Team MembersExecutes shift duties accurately and efficientlyPromotes equity, inclusion, and belongingEnsures teammates and customers enjoy a positive experienceWork-Hard, Play-Hard:Competitive payFree bachelor's degree and scholarship programsFree mealsFlexible schedules! Day, evening, and late nightVacation pay and additional Paid Time OffMedical benefits401k retirement plan with 6% matchHealth and wellness programsPerks! Discounts on mortgages, vehicles, cell phones, gym memberships and moreMás earth! Commitment to a sustainable futureThis offer is contingent upon a satisfactory background check and proof of your work eligibility.The range for this role is $14-$22/hour. This is a nationwide range and is solely dependent on the geographical location where the restaurant is located.