Shift Manager

Taco-Bell; Shelby (NC); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Free meals

Flexible schedules

Paid time off

Health benefits

401k with match

Scholarship programs

Discounts

Job summary

Taco Bell in Shelby, NC is seeking a Shift Lead to energize the team, coach staff, and drive results. You will partner with management to execute MIC routines, handle customer concerns, and uphold food safety and quality standards.

The role emphasizes leadership, communication, and operational discipline in a fast-paced environment, with opportunities to influence store performance and guest experience.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Adheres to cash, security, inventory, and labor policies.
• Must be at least 18 years of age.
• Excellent communication and leadership skills.
• Physical ability to move up to 45 lbs.
• Flexibility for day, evening, and late-night shifts.

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC Success Routine.
• Oversee Team Members' Shift Excellence tasks and maintain appearance.
• Resolve customer complaints quickly and maintain positive relations.
• Provide regular feedback to GM on performance.
• Offer constructive feedback to Team Members.
• Assist GM in screening Team Member candidates.
• Assist with Profit & Loss management and inventory control.
• Oversee product preparation, rotation, and holding times.
• Support facility maintenance and health/safety standards.

Skills

Leadership

Communication

Organizational skills

Cash handling

Math skills

Attendance

Punctuality

Job description

About the Job:As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.The Day-to-Day:Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.Ensure food safety, quality, and accuracy of orders.Resolve customer complaints quickly, maintaining positive customer relations.Provide regular feedback to the GM on Team Member performance.Offer ongoing constructive and positive feedback to Team Members.Actively participate in training Team Members.Handle conflicts constructively and work with the GM to achieve resolution.Assist the GM in screening Team Member candidates.Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.Oversee proper product preparation, rotation, portioning, cooking, and holding times.Assist the GM with facility maintenance and ensure health and safety standards are always followed.Is this you?1 year of restaurant/retail experience, with 3 months shift lead experience preferredAdheres to cash, security, inventory, and labor policiesMust be at least 18 years of ageAccessibility to dependable and reliable transportationExcellent communication skills, management/leadership and organizational skills.Physical dexterity required (the ability to move up to 45 lbs. from one area to another).Attendance and Punctuality a mustOperating of cash register as needed and making change for other cashiers.Basic Math skillsMaintains customer satisfaction and adheres to health and safety standardsPromotes and champions Taco Bell’s culture and valuesProvides constructive feedback to Team MembersExecutes shift duties accurately and efficientlyPromotes equity, inclusion, and belongingEnsures teammates and customers enjoy a positive experienceWork-Hard, Play-Hard:Competitive payFree bachelor's degree and scholarship programsFree mealsFlexible schedules! Day, evening, and late nightVacation pay and additional Paid Time OffMedical benefits401k retirement plan with 6% matchHealth and wellness programsPerks! Discounts on mortgages, vehicles, cell phones, gym memberships and moreMás earth! Commitment to a sustainable futureThis offer is contingent upon a satisfactory background check and proof of your work eligibility.The range for this role is $14-$22/hour. This is a nationwide range and is solely dependent on the geographical location where the restaurant is located.