Shift Manager

Greggs Plc; Durham (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading company as a Shift Manager, where you'll inspire your team and ensure exceptional customer service. You'll manage shop operations, engage with customers, and uphold high standards, all while enjoying competitive pay and great perks.

Benefits

Competitive pay, paid weekly

Colleague discount of up to 50%

Free hot drinks while on shift

Paid breaks

Sharing 10% of all profits with colleagues

Health and Wellbeing App

Increasing holiday entitlement

Pension scheme with contributions matched up to 7%

Confidential employee assistance app

Long service awards

Qualifications

• Previous team supervisory experience in a customer-focused environment.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers in a fast and friendly manner.
• Ensure displays are fully stocked and keep the shop clean.

Skills

Leadership

Customer Service

Job description

Join us as a Shift Manager

You’ll be part of a team that loves putting customers first.

As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us—whether they order in store or online.

While no two shifts will be the same, during a typical shift you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing the ovens
4. Ensure displays are fully stocked with plenty of choices for customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay, paid weekly
• Colleague discount of up to 50% on Greggs products for you and a family member
• Free hot drinks while on shift
• Paid breaks to recharge
• Sharing 10% of all profits with colleagues
• Health and Wellbeing App offering Remote GP and Physiotherapy services
• Holiday entitlement that increases with your career progression
• Share plans to help you invest and save for your future
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating career milestones
• Savings and discounts for everyday shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities, and passionate about delivering exceptional customer service.

You will also support an inclusive culture—recognising and valuing diversity.

If you have previous team supervisory experience in a customer-focused environment and meet the role's availability requirements, we want to hear from you. Apply now!

About us

At Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome at Greggs. Regardless of background, preferences, or beliefs, we want all colleagues to feel welcome and be themselves at work. Read more about us here: Greggs Careers | About Greggs.