SLOT SHIFT MANAGER

Mount Airy Casino Resort; Mount Pocono (PA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Slot Shift Manager to oversee the operations of the slot floor. This role involves supervising staff, ensuring exceptional customer service, and maintaining the integrity of play. The ideal candidate will have extensive experience in slot operations and a strong commitment to leadership and excellence. Join a dynamic team where your contributions will enhance the gaming experience for all patrons. This is a fantastic opportunity to grow your career in a fast-paced, exciting environment.

Qualifications

• 5+ years of slot operations experience and 2 years of supervisory experience.
• Strong organizational and leadership qualities.

Responsibilities

• Oversee daily operations of the slot floor and supervise staff.
• Ensure high levels of customer service and resolve disputes.

Skills

Slot Operations Experience

Leadership Skills

Customer Service

Organizational Skills

Education

High School Diploma

Job description

Job Details Job Location: Main Location - Mount Pocono, PA Position Type: Full Time Salary Range: Undisclosed Job Shift: Any Description

Position Overview:

The Slot Shift Manager is responsible to oversee the daily operation of the slot floor during their assigned shift. The Slot Shift Manager is responsible to supervise the Slot Service Attendants on their assigned shift and responsible for ensuring that the Slot Service Attendants are providing high levels of customer service. All duties are to be performed according to the policies and procedures of the Mount Airy Casino Resort and the regulations of the Pennsylvania Gaming Control Board.

Essential Job Functions:

• Responsible for analyzing and observing the integrity of play and tracking guest and employee activity on the slot floor.
• Supervises Slot Service Supervisors and Slot Service Assistants
• Assists in the development and implementation of Slot Operations Policies and Procedures.
• Responsible for the training of Slot Operations staff. Responsible that all employees have the knowledge required to perform their duties at an acceptable level.
• Settle all customer disputes not readily resolved by subordinates.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.
• Communicate regularly with supervisors and attendants to keep them informed on all Department and company activities and events.
• Ensures staffing and work schedules are adequate to provide a consistently high level of service with the minimum of labor hours.
• Supervises Slot Technicians in the absence of a Slot Technician Supervisor.
• Attends all necessary meetings.
• Assists in other projects as directed.
• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintains a professional work environment with supervisors and staff.

Qualifications

Essential Requirements:

• Must be a minimum of 18 years of age or older upon employment.
• High School Diploma is required
• (5) Years of slot operations experience and at least 2 years of personnel supervisory experience.
• Strong organizational and leadership qualities, interpersonal skills and dedicated commitment to excellence.
• Must have the ability to deal effectively and interact well with the employees throughout all levels of the Mount Airy Casino Resort.
• Must be able to be approved for and maintain a valid license as required by the PA Gaming Control Board.
• Must have ability to deal affectively and interact well with customers and employees.
• Must demonstrate leadership, fairness and sensibility to the customers and employees.

ADA Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand, walk, and move through all areas of the casino.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
• Adequate manual dexterity to operate office equipment and engage in light lifting.

Other Skills/Abilities:

• Must be able to obtain and maintain a key license as required by the PGCB.
• Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
• Must be able to work nights, weekends and holidays as required with occasional travel.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.