Shift Manager

Guernsey Holdings LLC; Cleveland (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the restaurant sector is looking for a Shift Manager to oversee operations, ensure quality service, and lead a team. The role requires effective communication, leadership, and the ability to manage multiple tasks. Candidates should be prepared for a dynamic work environment with irregular hours, including nights and weekends.

Qualifications

• General restaurant or retail knowledge.
• Basic math and reading skills.

Responsibilities

• Lead and supervise operational duties to ensure quality service.
• Assist with employee training and orientation.
• Maintain cleanliness and sanitation standards.

Skills

Effective Communication

Leadership

Time Management

Conflict Resolution

Job description

Join to apply for the Shift Manager role at Guernsey Holdings.

Position Summary: This position performs, leads, and supervises basic operational duties to provide quality products and service to guests.

Essential Job Duties:

1. Perform, lead, and supervise station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as assigned to meet operational standards.
2. Assist with new employee orientation and training.
3. Comply with all company policies, procedures, and operational standards.
4. Perform, lead, and supervise regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards.
5. Maintain regular attendance.

Additional Duties:

1. Lead shift meetings.
2. Report customer or employee complaints/issues to MOD.
3. Move and stock food product weighing up to 50 pounds.
4. Perform other job-related duties as assigned or required.

Time/Shift Expectations:

Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays.

Qualifications and Job Requirements:

• Knowledge/Skills: General restaurant or retail knowledge, basic math and reading skills, effective communication, ability to follow directions, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Work Environment:

Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquids while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on weather conditions.