Shift Manager

Subway - 20596-0; City of Syracuse (NY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive pay up to $21/hr

Career advancement opportunities

Flexible scheduling

Scholarship programs

Employee meals/discounts

Job summary

Subway Shift Manager position in Syracuse, NY is seeking an energetic leader to run daily restaurant operations across peak shifts, ensuring brand standards and profitability. The role emphasizes motivating team members, maintaining service speed, and upholding safety and cash controls.

The ideal candidate has QSR leadership experience, strong communication, and the ability to manage POS systems and shift reporting. Flexible full- and part-time scheduling is available.

Qualifications

• 2+ years of Quick Service Restaurant (QSR) experience, including at least 1 year in a leadership role.
• High school diploma, GED, or equivalent experience.
• ServSafe Certification preferred or willingness to obtain upon hire.
• Strong communication, time management, problem-solving skills, and comfort operating digital POS systems and managing basic shift reporting.
• Ability to stand, walk, bend, and lift up to 30 lbs. occasionally.

Responsibilities

• Oversee store operations during opening, mid, or closing shifts.
• Lead on the line during peak periods, guiding speed of service and upselling.
• Manage cash handling, drawer counts, safe drops, and POS shift reconciliation.
• Monitor product quality and inventory usage to control costs and waste.
• Coach and train team members on brand procedures, safety protocols, and guest engagement.

Skills

Communication

Time management

Problem-solving

POS systems

Shift reporting

Education

High school diploma or GED

Tools

POS systems

Job description

Job Title: Shift Manager / Shift Supervisor

Pay Rate: Up to $21.00+/hour (including competitive base pay, performance bonuses, and tip opportunities)

Job Type: Full-Time & Part-Time Available (Flexible Shift Scheduling)

Lead the Team as a Subway® Shift Manager!

Are you an experienced food service leader who thrives in a fast-paced environment and knows how to motivate a team? We are looking for an energetic, results-driven Shift Manager to lead daily restaurant operations, maintain brand excellence, and drive profitability across peak shifts.

If you have a passion for hospitality, hands-on leadership, and operational accuracy, we want to hear from you!

What You’ll Focus On:

As a Shift Manager, you will serve as the operational anchor during your shifts, focusing on four core pillars:

1. Leading & Motivating the Team: Directing Sandwich Artists®, maintaining high energy, and ensuring smooth, efficient shift execution.

2. Driving Speed of Service & Guest Satisfaction: Championing excellent customer service, resolving guest feedback promptly, and maximizing throughput during peak hours.

3. Upholding Brand & Safety Standards: Enforcing strict food safety, sanitation, cash handling, and labor efficiency guidelines.

4. Managing Inventory & Cash Controls: Conducting daily inventory counts, managing shift registers, and ensuring food waste targets are met.

Day-to-Day Responsibilities:

• Supervise store operations during opening, mid, or closing shifts, ensuring food prep and restaurant cleanliness targets are completed on schedule.

• Lead by example on the line during peak rush periods, guiding staff on speed of service, proper portioning, and active upselling.

• Oversee cash management, register drawer counts, safe drops, and Point of Sale (POS) shift reconciliation.

• Monitor product quality and inventory usage to control food costs and minimize waste.

• Coach and train new Team Members on brand procedures, safety protocols, and guest engagement standards.

Perks & Benefits:

• Competitive Compensation: Earn up to $21.00/hr or more through base pay, tips, and performance incentives.

• Leadership Development: Clear pathways for career advancement into Store Manager and Multi-Unit Operations roles.

• Flexible Scheduling: Morning, afternoon, and evening shifts tailored to operational needs.

• Education & Growth: Access to scholarship programs and opportunities to earn college course credits.

• Brand Perks: Exclusive brand partner discounts and free/discounted shift meals.

Job Requirements & Qualifications:

• Experience: Minimum 2 years of Quick Service Restaurant (QSR) experience required, including at least 1 year in a leadership/supervisory role (Shift Leader, Crew Lead, or Assistant Manager).

• Education: High school diploma, GED, or equivalent experience.

• Certifications: ServSafe Certification preferred (or willingness to obtain upon hire).

• Skills: Strong communication, time management, problem-solving skills, and comfort operating digital POS systems and managing basic shift reporting.

• Physical Demands: Ability to stand, walk, bend, and move comfortably throughout the entire shift. Must be able to lift up to 10 lbs. frequently and up to 30 lbs. occasionally.