Shift Manager

Subway - 44580-0; Town of De Witt (NY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Leadership development

Flexible scheduling

Scholarships

Brand discounts

Shift meals

Job summary

Subway in New York is seeking an energetic Shift Manager to lead daily restaurant operations, motivate the team, and uphold brand standards during peak shifts.

You will oversee speed of service, guest satisfaction, safety, cash handling, and inventory, while coaching crew members and ensuring accurate shift reporting.

Qualifications

• Minimum 2 years of QSR experience, with at least 1 year in a leadership role.
• High school diploma, GED, or equivalent.
• ServSafe Certification preferred or willingness to obtain upon hire.
• Strong communication and time management skills.

Responsibilities

• Supervise store operations during opening, mid, or closing shifts.
• Lead by example on the line during peak rush periods.
• Oversee cash management, register drawer counts, and POS reconciliation.
• Monitor product quality and inventory usage to control costs.
• Coach and train new Team Members on brand procedures and guest engagement.

Skills

Leadership

Communication

Time management

POS systems

Education

High school diploma or GED

Tools

POS software

Job description

Job Title: Shift Manager / Shift Supervisor

Pay Rate: Up to $21.00+/hour (including competitive base pay, performance bonuses, and tip opportunities)

Job Type: Full-Time & Part-Time Available (Flexible Shift Scheduling)

Lead the Team as a Subway® Shift Manager!

Are you an experienced food service leader who thrives in a fast-paced environment and knows how to motivate a team? We are looking for an energetic, results-driven Shift Manager to lead daily restaurant operations, maintain brand excellence, and drive profitability across peak shifts.

If you have a passion for hospitality, hands-on leadership, and operational accuracy, we want to hear from you!

What You’ll Focus On:

1. Leading & Motivating the Team: Directing Sandwich Artists®, maintaining high energy, and ensuring smooth, efficient shift execution.
2. Driving Speed of Service & Guest Satisfaction: Championing excellent customer service, resolving guest feedback promptly, and maximizing throughput during peak hours.
3. Upholding Brand & Safety Standards: Enforcing strict food safety, sanitation, cash handling, and labor efficiency guidelines.
4. Managing Inventory & Cash Controls: Conducting daily inventory counts, managing shift registers, and ensuring food waste targets are met.

Day-to-Day Responsibilities:

• Supervise store operations during opening, mid, or closing shifts, ensuring food prep and restaurant cleanliness targets are completed on schedule.
• Lead by example on the line during peak rush periods, guiding staff on speed of service, proper portioning, and active upselling.
• Oversee cash management, register drawer counts, safe drops, and Point of Sale (POS) shift reconciliation.
• Monitor product quality and inventory usage to control food costs and minimize waste.
• Coach and train new Team Members on brand procedures, safety protocols, and guest engagement standards.

Perks & Benefits:

• Competitive Compensation: Earn up to $21.00/hr or more through base pay, tips, and performance incentives.
• Leadership Development: Clear pathways for career advancement into Store Manager and Multi-Unit Operations roles.
• Flexible Scheduling: Morning, afternoon, and evening shifts tailored to operational needs.
• Education & Growth: Access to scholarship programs and opportunities to earn college course credits.
• Brand Perks: Exclusive brand partner discounts and free/discounted shift meals.

Job Requirements & Qualifications:

• Experience: Minimum 2 years of Quick Service Restaurant (QSR) experience required, including at least 1 year in a leadership/supervisory role (Shift Leader, Crew Lead, or Assistant Manager).
• Education: High school diploma, GED, or equivalent experience.
• Certifications: ServSafe Certification preferred (or willingness to obtain upon hire).
• Skills: Strong communication, time management, problem-solving skills, and comfort operating digital POS systems and managing basic shift reporting.
• Physical Demands: Ability to stand, walk, bend, and move comfortably throughout the entire shift. Must be able to lift up to 10 lbs. frequently and up to 30 lbs. occasionally.