Shift Manager

Crumbl; Centerville (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Tips included

Paid training

Insurance (Medical/Dental/Vision)

PTO

Free dessert every shift

Employee discount

Job summary

Crumbl is hiring a Shift Lead to oversee daily bakery operations, supervise the crew, and provide outstanding customer service. You will help schedule shifts, monitor performance, coach staff, and ensure smooth cash handling and opening/closing duties.

The role offers growth opportunities in a fast-paced, dessert-focused environment. Ideal candidates are 18+, eligible to work in the U.S., with a positive attitude and strong leadership.

Qualifications

• Must be 18 years or older.
• Legally eligible to work in the United States.
• Open availability Monday–Saturday.
• Positive, supportive work culture champion.
• Strong leadership and communication skills.
• Able to motivate and support a team in a fast-paced environment.

Responsibilities

• Oversee daily operations and support the team.
• Assist in creating shift schedules and supervising staff.
• Monitor performance and ensure efficient workflows.
• Coach and train new staff.
• Open and close registers and manage cash deposits.
• Handle customer concerns and assist with orders.
• Run the register and help customers as needed.
• Assist in preparing desserts and packaging treats.

Skills

Leadership

Team supervision

Communication

Time management

Staff training

Customer service

POS familiarity

Tools

POS systems

Job description

Love Desserts and Leading a Team? Step Into a Sweet Leadership Role! Now Hiring a Shift Lead at Crumbl!

Join Our Crumbl Crew!

Do you love desserts, teamwork, and helping a team succeed? We’re looking for a motivated Shift Lead who is ready to guide our crew, keep the bakery running smoothly, and create memorable experiences for every customer who walks through our doors.

Crumbl is locally owned and operated while carrying a nationally loved name, and we’re proud to build a team that works hard, supports one another, and delivers incredible desserts every day. This is a great opportunity for someone looking to grow their leadership skills in a fast-paced and fun environment.

Position Available

Shift Lead (18+)

Open Availability Monday–Saturday

Off Every Sunday & Most Major Holidays

What You’ll Be Doing

As a Shift Lead, you will play a key role in overseeing daily operations and supporting the team while ensuring customers receive outstanding service.

Responsibilities include, but are not limited to:

• Supervising employees and helping create shift schedules
• Monitoring team performance to ensure efficient workflows
• Reporting any issues during the shift to management
• Coaching team members and training new staff
• Opening and closing registers
• Managing daily cash intake and preparing deposits
• Handling customer concerns and employee disputes
• Running the register and assisting customers
• Mixing dough and preparing ingredients
• Balling and portioning dough
• Decorating cookies and desserts
• Preparing catering orders
• Folding boxes and packaging treats
• Answering phones and assisting with orders
• Cleaning the store and washing dishes
• Supporting the team to keep the bakery running smoothly

What We’re Looking For

• Must be 18 years or older
• Must be legally eligible to work in the United States
• Open availability Monday–Saturday
• Someone who helps create a positive, supportive, and family-like work culture
• A positive attitude and great smile that helps uplift both customers and teammates
• A leader who enjoys encouraging, mentoring, and celebrating their team
• Strong communication and leadership skills
• Excellent time management and organization
• Ability to motivate and support a team in a fast-paced environment
• Attention to detail and commitment to quality
• Basic math and computer skillsComfortable working in a fast-paced, warm kitchen environment
• Ability to stand for extended periods
• Ability to lift up to 50 lbs

Sweet Perks

• Competitive pay + tips
• Paid training
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Free dessert every shift
• 30% employee discount
• Flexible scheduling
• Employee events and activities
• Fun, upbeat team culture
• Sundays off & most major holidays off
• Opportunities for growth and leadership development within the Crumbl family

If you're ready to lead a team, create amazing desserts, and help make every customer’s day a little sweeter, we’d love to meet you.

Crumbl is locally owned and operated while carrying a nationally loved name, and we’re proud to build a team that works hard, supports one another, and delivers incredible desserts every day. Bringing friends and family together over a box of the best desserts in the world!