Shift Leader & Team Growth Coach

DYNE Hospitality Group; Town of Florida (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

DYNE Hospitality Group operates Tropical Smoothie Café locations and seeks a Team Member trainer to uphold our café standards. You will guide staff, foster a friendly dining experience, and support daily operations with a focus on quality, service, and efficiency.

The role includes training, onboarding, and assisting with hiring, plus rolling out new software and procedures while maintaining DYNE’s brand values.

Qualifications

• Excellent verbal and written communication skills.
• Excellent management and supervisory skills.
• Strong working knowledge of Excel and Word, and ability to learn to use other computer software programs
• Must have strong mathematical, analytical and problem solving skills
• Must be able to read, understand and follow instructions

Responsibilities

• Assist in inventory training, when necessary.
• Drive brand values and standards through all training and development activities.
• Assist with the coaching, training, and development of management and crew members.
• Assist with hiring & staffing needs while focusing on the critically under-staffed cafes.
• Provide support for any new software rollouts and training.
• Ensure team member training programs are executed per TSC & DYNE standards.
• Interacts with crew members, customers, and vendors using DYNE's core values
• Delivers "Unparalleled Hospitality" to each customer that visits our cafe.
• Knowledgeable and proficient in each position within the cafe.
• Successfully completed the Cafe Basics and Certified Trainer Program.
• Ensures each station is operating to Tropical Smoothie Cafes standards.
• Trains and coaches crew members during each shift to ensure brand standards are upheld.
• Uses tools to accomplish goals, manage labor and control inventory using MyInventory.
• Performs any additional tasks necessary to run the cafe.

Skills

Verbal and written communication

Management and supervisory

Excel and Word proficiency

Analytical & problem solving

Reading and following instructions

Tools

Excel

Word

Job description

DYNE Hospitality Group operates Tropical Smoothie Café locations and seeks a Team Member trainer to uphold our café standards. You will guide staff, foster a friendly dining experience, and support daily operations with a focus on quality, service, and efficiency.

The role includes training, onboarding, and assisting with hiring, plus rolling out new software and procedures while maintaining DYNE’s brand values.