Shift Leader: Team Coach & Guest Experience

Taco Bell; Springfield (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food chain is looking for a shift leader to enhance customer satisfaction and manage team performance. The role involves overseeing daily operations and ensuring compliance with health and safety standards. Candidates should exhibit a commitment to teamwork, be at least 18 years old, and ideally have previous experience in restaurant operations. This position offers a dynamic work environment that emphasizes customer service and team development.

Qualifications

• Must be at least 18 years old.
• Strong preference for internal promote from Hourly Champion position.
• Able to tolerate standing, walking, lifting up to 50 lbs.

Responsibilities

• Ensure food safety, quality, and accuracy of orders.
• Provide ongoing feedback to Team Members.
• Assist with Profit and Loss management.

Skills

Customer satisfaction

Conflict resolution

Teamwork

Ownership mindset

Job description

A leading fast-food chain is looking for a shift leader to enhance customer satisfaction and manage team performance. The role involves overseeing daily operations and ensuring compliance with health and safety standards. Candidates should exhibit a commitment to teamwork, be at least 18 years old, and ideally have previous experience in restaurant operations. This position offers a dynamic work environment that emphasizes customer service and team development.