Shift Leader: Team Captain & Guest Experience

America's Pizza Company, LLC; Canton (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Pizza Hut is seeking a Shift Leader to guide daily operations, lead a team, and uphold Pizza Hut standards. The role emphasizes customer-focused service, training, and ensuring a safe, efficient restaurant environment.

As a crucial part of the store leadership, you will manage shifts, handle inventory and orders, and drive high customer satisfaction across all duties and responsibilities.

Qualifications

• Serv Safe Certified is required.
• Leadership experience is preferred.
• Ability to train team members to standards.
• Proficient with Microsoft Office tools.

Responsibilities

• Take Ownership and Responsibility of Restaurant and Team During Shifts.
• Train Team Members to Pizza Hut and Tasty Hut, LLC Standards.
• Use BLAST to Resolve All Customer Complaints and Always Puts Customer Needs First.
• Own and Promote Positive Restaurant Culture and Employee Experience.
• Responsible for Inventory and Food Orders.
• Enforce and Follow Pizza Hut Service Principals.
• Deliver High Customer Satisfaction Results on All Shifts.

Skills

Leadership

Customer Service

Train Others

MS Office

Serv Safe Certified

Tools

Hutlink

Learning Zone

Pizzapedia

Job description

Pizza Hut is seeking a Shift Leader to guide daily operations, lead a team, and uphold Pizza Hut standards. The role emphasizes customer-focused service, training, and ensuring a safe, efficient restaurant environment.

As a crucial part of the store leadership, you will manage shifts, handle inventory and orders, and drive high customer satisfaction across all duties and responsibilities.