Shift Leader – Smoothie King | $12–$16/hr + Tips

Smoothie King (SKFI); Shawnee (KS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discount

Tip sharing

Paid training

Flexible schedule

Uniform provided

Free smoothie during shifts

PTO for FT Shift Leads

Advancement opportunities

Job summary

Smoothie King is seeking a Shift Leader to oversee team members during assigned shifts, ensuring excellent guest experiences and consistency with brand standards. You will lead, coach, and delegate tasks while maintaining store operations and safety protocols.

The role emphasizes training, leadership development, and opportunities for advancement, with a focus on delivering high-quality smoothies and customer service in a fast-paced environment.

Qualifications

• Reliability and punctuality are essential.
• Excellent communication and interpersonal skills.
• Ability to provide direction and delegate responsibilities.
• Ability to give and receive constructive feedback.

Responsibilities

• Provide exceptional guest service and maintain brand standards.
• Greet guests, take orders, and offer product recommendations.
• Lead assigned shifts, guiding team members and ensuring expectations.
• Delegate tasks and manage store operations during shifts.
• Ensure cleanliness, safety, and proper food handling.
• Assist management with inventory, stocking, and issue resolution.

Skills

Leadership

Guest service

Communication

Delegation

Training

Teamwork

Job description

At Smoothie King, our purpose is to inspire people to live a healthy and active lifestyle. Our Team Members play an important role in creating an exceptional experience for every Guest, and our Shift Leaders help make sure that happens consistently throughout every shift.

Shift Leaders perform all Team Member responsibilities while taking on additional leadership and operational responsibilities. They are comfortable taking responsibility as well as delegating it, thrive on challenges, and continually look for opportunities to learn and improve.

Along with the Store Manager and Assistant Store Manager, Shift Leaders provide guidance and direction to Team Members during their assigned shifts. When a manager is not present, the Shift Leader is responsible for leading the shift, ensuring Guest satisfaction, maintaining efficient store operations, and making sure company policies and standards are followed.

Compensation & Benefits

• $12.00–$16.00 per hour, based on experience, qualifications, and leadership experience.
• Employee discount
• Tip sharing
• Paid training
• Flexible schedule
• Uniform provided
• Free smoothie during assigned shifts
• Opportunities for advancement
• PTO for FT Shift Leads
• Opportunities for increased responsibility, advancement, and continued growth within the company.

Responsibilities

Guest Experience & Brand Standards

• Provide exceptional Guest service and help ensure every Guest receives a positive Smoothie King experience.
• Greet Guests, take orders, answer questions, and provide knowledgeable recommendations about Smoothie King products.
• Communicate and execute a positive brand impression throughout the entire Guest experience.
• Prepare smoothies, food, and other products accurately and consistently according to Smoothie King recipes, portioning, and quality standards.
• Help resolve routine Guest concerns and elevate significant issues to management when appropriate.
• Promote products through suggestive selling and help maximize sales opportunities.

Shift Leadership & Operations

• Perform all Team Member responsibilities while serving in a leadership capacity during assigned shifts.
• Lead assigned shifts and provide Team Members with clear direction, support, and expectations.
• Delegate tasks and responsibilities based on the needs of the store and ensure they are completed.
• Set the pace for Guest service, productivity, cleanliness, teamwork, and sense of urgency.
• Ensure consistency and high-quality preparation of smoothies, food, and Guest service throughout the shift.
• Complete store opening and/or closing responsibilities and ensure all required procedures are followed.
• Follow and enforce established POS and cash-handling procedures.
• Assist Store Management with inventory, stocking, product organization, and identifying product shortages.
• Communicate operational, staffing, equipment, inventory, or Guest concerns to Store Management.
• Help maintain appropriate product preparation and stocking levels throughout the shift.
• Work alongside Team Members and assist wherever needed to maintain efficient store operations.

Team Leadership

• Lead by example and demonstrate the standards expected of all Team Members.
• Provide guidance, coaching, and support to Team Members during assigned shifts.
• Help train new and existing Team Members on Guest service, product preparation, cleanliness, food safety, and store procedures.
• Provide clear and respectful feedback when expectations or standards are not being met.
• Promote teamwork and help maintain a positive, fun, and welcoming work environment.
• Maintain professionalism and composure during high-volume or challenging situations.
• Hold Team Members accountable for completing assigned responsibilities and following store policies and procedures.
• Escalate significant Team Member performance or conduct concerns to Store Management.

Cleanliness, Food Safety & Compliance

• Maintain a clean, organized, stocked, and Guest-ready store throughout the shift.
• Follow and enforce sanitary practices for food handling, preparation, equipment, and general store cleanliness.
• Ensure Team Members follow food-safety requirements and proper product handling procedures.
• Ensure compliance with Smoothie King operational standards, company policies, and applicable federal, state, and local laws and regulations.
• Complete required cleaning, sanitation, stocking, and maintenance responsibilities and ensure assigned Team Member responsibilities are completed.

Essential Functions

• Operates commercial blenders, POS/cashier systems, and other store equipment.
• Maintains general knowledge of POS functionality and cash-handling procedures.
• Regularly lifts and moves boxes and supplies weighing up to 55 lbs.
• Frequently bends, reaches, scoops, lifts, carries, and performs repetitive movements throughout assigned shifts.
• Must be able to stand and remain mobile for extended periods.
• Must be able to work in a walk‑in refrigerator and freezer with temperatures ranging from approximately 40°F to -10°F.
• Must be able to tolerate exposure to common food allergens and food‑preparation environments.
• Must be able to communicate effectively with Guests, Team Members, and Store Management.

Qualifications

• Must be extremely reliable, dependable, and punctual.
• Excellent communication and interpersonal skills.
• Ability to provide direction and appropriately delegate responsibilities.
• Ability to give and receive constructive feedback.