Shift Leader, Single Adult Shelter

South-Middlesex-Opportunity-Council

Worcester (MA)

On-site

USD 48,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Paid time off

Life Insurance & AD&D

Comprehensive benefits

403(B) match

Voluntary benefits

Flexible spending accounts

Job summary

South Middlesex Opportunity Council in Worcester, MA seeks a Shift Leader for the Assessment Beds program to oversee on-duty staff, maintain a safe, respectful atmosphere, and ensure program operations align with guidelines while engaging clients with dignity.

The role requires coordinating tasks, documenting logs, HMIS data entry, facilitating referrals, and adhering to all laws and funder requirements. A valid driver’s license and ability to provide transportation are required.

Qualifications

High School Diploma or equivalent required.
Team oriented with ability to work in a fast-paced program.
Sensitive to homeless population and able to engage respectfully.
Valid driver's license and reliable transportation.
Ability to meet insurance standards.

Responsibilities

Effectively manage on-duty staff to ensure a safe, respectful atmosphere within the program environment.
Ensure that all necessary tasks are carried out on each shift in support of effective program operations including safety and security protocols, meals, client storage, access to belongings and general adherence to program guidelines.
Take an active and participatory role in directly relating to clients throughout the course of the shift in a respectful and dignified manner.
Ensure the cleanliness and safety of the facility including light cleaning duties.
Assist in the referral process including completing screening intakes as assigned by the Triage Supervisor.
Provide assistance in making and monitoring referrals as assigned.
Maintain appropriate logs and records as required by program operating protocols.
Participate in data entry to ensure full HMIS compliance as assigned.
Ensure compliance with federal, state and local laws as well as funding requirements.
Provide transportation to clients to and from appointments, as requested by Program Director.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
Other duties as assigned.

Skills

Team oriented

Sensitivity to homeless population

Client interaction

Valid driver's license

Reliable transportation

Education

High School Diploma or equivalent experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

3 days ago Requisition ID: 4194

Summary

Oversee coordination of all activities of the Assessment Beds program during his/her shift including, ongoing engagement with clients, crisis management, modeling appropriate client/staff interactions, apply consistency in program implementation, ensuring the safety of clients/staff, and efficient fulfillment of assigned shift responsibilities.

Why Work for SMOC?

Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities

Effectively manage on-duty staff to ensure a safe, respectful atmosphere within the program environment.
Ensure that all necessary tasks are carried out on each shift in support of effective program operations including safety and security protocols, meals, client storage, access to belongings and general adherence to the program guidelines.
Take an active and participatory role in directly relating to clients throughout the course of the shift in a respectful and dignified manner.
Ensure the cleanliness and safety of the facility including light cleaning duties.
Assist in the referral process including completing screening intakes as assigned by the Triage Supervisor.
Provide assistance in making and monitoring referrals as assigned.
Maintain appropriate logs and records as required by program operating protocols.
Participate in data entry to ensure full HMIS compliance as assigned.
Ensure compliance with federal, state and local laws as well as funding requirements.
Provide transportation to clients to and from appointments, as requested by Program Director.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
Other duties as assigned.

Knowledge and Skill Requirements

High School Diploma or equivalent experience required
Team oriented
Sensitivity to homeless population
Ability to interact with individuals at all levels including clients, staff and external service providers
Valid driver's license, reliable transportation & ability to meet insurance standards

Organizational Relationship

Directly reports to Triage Services Supervisor. Indirect reports to this position are up to 3 temp staff per shift.

Physical Requirement

Ability to lift up to 10lbs. Ability to drive, walk, and bend over.

Working Conditions

Light travel is required. As part of the responsibilities of this position, the Shift Leader will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.