Program Advocate, Single Adult Shelter

South-Middlesex-Opportunity-Council

Worcester (MA)

On-site

USD 42,000 - 54,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Paid time off

Life Insurance & AD&D

Long-Term Disability

Medical plans with HRA

Dental plans with Orthodontic Coverage

EyeMed Vision Insurance

403(B) retirement with company match

Voluntary benefits: life, accident, CR

Flexible Spending Accounts

Tuition Reimbursement

Job summary

South-Middlesex-Opportunity-Council in Worcester, MA seeks a dedicated Program Advocate to oversee shelter operations during shifts, ensuring a safe environment for clients and staff. You will monitor rounds, maintain logs, and respond to incidents, coordinating with the Program Director on issues and emergencies.

The role requires CPR/First Aid, crisis management ability, and strong interpersonal skills to assist clients with dignity while safeguarding confidentiality.

Qualifications

CPR and First Aid certification is required.
Demonstrated sensitivity to the needs of low income.
Excellent interpersonal skills are essential.
Ability to respond in crisis situations.
Knowledge of substance abuse and mental illness is preferred.
Basic computer skills to maintain training as assigned.

Responsibilities

Be alert to shelter surroundings and responsive to issues during each shift.
Maintain safety of clients and staff during each shift.
Read logs and coordinate with staff on information from previous shift.
Maintain logs and files for each shift.
Report problems to the Program Director and emergencies to supervisor.
Attend staff meetings and participate in training.
Treat guests with dignity and respect, maintain confidentiality.
Ensure rounds every 15 minutes.
Engage clients and address needs within or outside scope of work.
Participate in team meetings and communicate with clients and staff.
Comply with program, agency and funder requirements.

Skills

CPR and First Aid Certified

Excellent interpersonal skills

Ability to respond in crisis scenarios

Sensitivity to low income needs

Basic computer skills

Knowledge of substance abuse andmental

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional 237 Chandler Street, Worcester, MA, Worcester, MA, US

5 days ago Requisition ID: 4172

Summary

Oversee shelter operations during working hours while maintaining a safe and secure environment.

Why Work for SMOC?

Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities

Be alert to shelter surroundings and be responsive to any issues that occur during each shift.
Maintain the safety of clients and staff during each shift.
Check with other staff and read log for information pertinent to previous shift.
Maintain appropriate logs and files for each shift.
Report problems and rule infraction to Program Director through written log. Report emergencies immediately to appropriate supervisor.
Attend regular staff meetings and participate in appropriate training.
Treat each guest with dignity and respect, maintain guest confidentiality and establish appropriate boundaries with clients.
Ensure rounds are done every 15 minutes.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
Other duties as assigned.

Knowledge and Skill Requirements

CPR and First Aid Certified
Demonstrated sensitivity to the needs of low income.
Excellent interpersonal skills
Ability to respond in crisis situations.
Knowledge of substance abuse and mental illness preferred.
Basic computer skills to maintain training as assigned.

Organizational Relationship

Directly reports to Program Director.

Physical Requirement

Ability to lift 50lbs or more. Ability to ascend and descend stairs.

Working Conditions

As part of the responsibilities of this position, the Program Advocate will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Summary

Oversee shelter operations during working hours while maintaining a safe and secure environment.

Why Work for SMOC?

Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities

Be alert to shelter surroundings and be responsive to any issues that occur during each shift.
Maintain the safety of clients and staff during each shift.
Check with other staff and read log for information pertinent to previous shift.
Maintain appropriate logs and files for each shift.
Report problems and rule infraction to Program Director through written log. Report emergencies immediately to appropriate supervisor.
Attend regular staff meetings and participate in appropriate training.
Treat each guest with dignity and respect, maintain guest confidentiality and establish appropriate boundaries with clients.
Ensure rounds are done every 15 minutes.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
Other duties as assigned.