Shift Leader - Restaurant 200378 - 3280 Medgar Evers Blvd, Jackson, MS 39213

Church's Chicken; Jackson (MS); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Restaurant Leader to ensure exceptional customer service and team development. This role involves coaching team members, monitoring service quality, and ensuring compliance with operational standards. The ideal candidate will possess strong leadership skills and a commitment to food safety, contributing to a fun and fast-paced environment. With opportunities for growth, this position is perfect for those looking to advance their career in the food service industry while making a positive impact on customer experiences.

Qualifications

• Must be at least 18 years old.
• Complete Weekly Sales Reports and other required forms accurately.

Responsibilities

• Monitor and ensure prompt, friendly, and courteous customer service.
• Assist Team Members in preparing quality products and maintaining cleanliness.

Skills

Customer Service

Food Safety

Leadership

Inventory Management

Education

High School Diploma or G.E.D.

ServSafe Food Safety Training

Tools

POS System

Job description

Reports To (Title):

Restaurant General Manager

Department:

Field Operations

Job Summary:

To serve as a restaurant leader and ensure that Team Members on shift are provided with proper coaching, training, and development to deliver an outstanding customer experience at Church's. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

Key Duties/Responsibilities:

• Monitor and ensure prompt, friendly, and courteous customer service.
• Ensure all Church's menu products are prepared and served according to standard procedures.
• Ensure that assigned tasks and activities are carried out by Team Members.
• Assist Team Members in preparing quality products, providing service, and maintaining cleanliness.
• Demonstrate proper procedures for Team Members to follow.
• Enforce safety and security policies and procedures.
• Perform opening and closing duties as required on the Shift Awareness Checklists.
• Follow proper procedures for food preparation, receiving, handling, and storage, including rotation and icing procedures.
• Maintain professional and ethical leadership behaviors at all times.
• Ensure punctual attendance of all employees for their shifts.
• Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• Must be at least 18 years old.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe food safety training is highly recommended.

Position Qualifications/Functional Skills:

• Complete Weekly Sales Reports, Bank deposit slips, Cash and Inventory worksheets, and other required forms accurately.
• Enter inventory and payroll data into the POS system as required.
• Ensure nightly POS system shutdown for proper polling.
• Adhere to cash handling and security procedures, including sales counts, drawer management, POS deletions, over-rings, voids, large bill drops, and maintaining cash levels.
• Possess a valid Driver's License, have access to a vehicle during shifts, and proof of insurance.
• Successfully complete the Shift Leader certification program.

Church's offers a fun, fast-paced career with opportunities for growth. We are committed to equal employment opportunity and make hiring decisions without regard to race, color, religion, sex, national origin, age, disability, or genetic information.