Guest Service - Restaurant 200378 - 3280 Medgar Evers Blvd, Jackson, MS 39213

Church's Chicken; Jackson (MS); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking enthusiastic team members to join their vibrant restaurant environment. This role focuses on delivering exceptional customer service, ensuring that each guest feels welcomed and valued. Responsibilities include taking orders, managing cash transactions, and maintaining a clean and inviting atmosphere. Ideal candidates are those who thrive in fast-paced settings and possess strong interpersonal skills. Join a team dedicated to providing a delightful dining experience while adhering to high operational standards.

Qualifications

• 6 months of experience in a restaurant environment.
• Knowledge of restaurant policies and procedures.

Responsibilities

• Greet customers warmly and take their orders promptly.
• Handle cash transactions accurately and maintain register integrity.
• Ensure cleanliness and proper display of products.

Skills

Interpersonal Skills

Cash Handling

Customer Service

Basic Computer Skills

Education

High School Diploma or GED

Job description

Reports To (Title):

Restaurant General Manager

Department:

Field Operations

Job Summary:

To serve each guest courteously, quickly, and efficiently while adhering to the procedures in the Service Section of the Church's Operating Standards Manual (the "OSM"). Accomplishes tasks in a timely and orderly manner.

Key Duties/Responsibilities:

• Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
• Takes and fills the customer's order within company mandated service time.
• Suggestive upsell of products as directed by management.
• Collects money and delivers the order to the customer.
• Immediately attends to any customer service problem or complaint and notifies the manager as needed.
• Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down the drawer at the end of the shift to ensure accuracy.
• Immediately notifies the Manager in Charge of any deletions, over-rings, or equipment problems.
• Ensures that all product holding times are strictly observed.
• Ensures products on the counter or in the display case are properly rotated and attractively displayed.
• Keeps the display case interior and exterior clean at all times.
• Stocks the service area with a sufficient supply of napkins, cups, lids, etc., and maintains an adequate supply of iced tea.
• Performs all other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.

Position Qualifications/Functional Skills:

• Knowledge of all restaurant policies, practices, and operational and human resources procedures.
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Ability to succeed in a fast-paced work environment.
• Ability to receive money and accurately count back change.
• Practices adequate security measures in cash handling, making frequent cash drops, and maintaining a minimum amount of cash in the drawer.
• Basic computer skills.
• Report to work timely for each scheduled shift.

Church's is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor prohibited by law.