Shift Leader - 2nd/3rd Shift

Q2 Management, Inc; Chattanooga (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

Q2 Management Inc is seeking a Shift Leader to oversee quality inspection and containment operations at client sites in the United States. You will lead a team of inspectors on assigned shifts, drive quality standards, and ensure strict PPE compliance and safety practices.

The role emphasizes training, data reporting, and effective communication with leadership and clients to maintain high performance and customer satisfaction.

Qualifications

• Excellent oral and written communication skills.
• Ability to maintain composure under pressure.
• Flexible schedule to support various locations.
• Energetic and achievement-oriented attitude.
• Dedication to customer service and knowledge about clients.
• Reliable transportation and a valid driver’s license.
• Ability to travel within the operating region.

Responsibilities

• Actively train and empower a team of quality inspectors, ensuring coordination, productivity, and adherence to quality standards.
• Validate inspectors are prepared with tools, equipment and supplies for each work order.
• Conduct validations per inspector per shift to ensure adherence to instructions.
• Perform data entry and timekeeping for the team with accuracy.
• Prepare a pass-down report and provide the customer with a data report at the end of each shift.
• Maintain transparent and honest communication with team members about PPE, safety, sign-in/out, scheduling, and breaks.
• Demonstrate 100% compliance with customer PPE rules.
• Monitor and evaluate team performance, provide feedback and address improvements.
• Keep leadership updated on quality performance and escalate customer concerns.

Skills

Communication skills

Leadership

Flexibility

Customer service

Driver's license

Travel readiness

Team training

Job description

Q2 Management Inc is a provider of Quality Inspection and Containment services to the automotive OEM supply chain. With branches supporting the United States and Canada, Q2 Management delivers benchmark service standards supported by our industry leading Quality Inspection Management System, InspeQ Tech.

Job Summary:

This role is accountable for both operational effectiveness and inspector performance at their designated client site(s).

Safety , our first Quality Key, is our top priority to foster a safe and inclusive work environment.

Shift Leaders are the technical expert on performing quality control inspections and parts rework. They run the shift they are scheduled for and lead the team on that shift.
Essential Duties and Responsibilities:
The essential functions include, but are not limited to the following:

• Actively train and Empower a team of quality inspectors, ensuring effective coordination, productivity, and flawless adherence to quality standards
• Validate Inspectors are prepared with the tools, equipment and supplies for each Work Order
• Conduct multiple validations per Inspector per shift to ensure adherence to inspection instructions
• Perform data entry and timekeeping on behalf of your team with utmost accuracy
• Complete a pass-down report and provide the customer with a data report at the end of each shift
• Exercise Transparent and Honest communication with all team members and share relevant information, goals, and expectations related to PPE compliance, site safety, sign in/out procedures, scheduling and break periods
• Demonstrate and enforce 100% compliance with our customer’s PPE rules
• Monitor and evaluate the performance of team members, providing constructive feedback, recognizing achievements, and addressing areas for improvement
• Maintain clear and Transparent communication channels with leaders, providing regular updates on quality performance and promptly escape customer concerns
• Identify and Empower Inspectors with potential for career advancement
• Utilize our company’s vision and values to track and document employee attendance, address performance concerns, and provide guidance and counseling
• Uphold the highest ethical standards, promoting a culture of Honesty , integrity and trustworthiness
• Promote a culture of continuous improvement and drive employee engagement and development initiatives
• Lead by example, demonstrating a strong work ethic, commitment, Ownership and accountability in all aspects of your role

Minimum Qualifications:

• Excellent oral and written communication skills
• Ability to maintain composure under pressure and foster a sense of control
• Flexible schedule to support various locations
• An energetic and achievement-oriented attitude
• A dedication to customer service and an "expert-level" of knowledge about clients
• Reliable transportation, valid driver's license, and vehicle insurance
• Ability to travel within the operating region

Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• The employee is frequently required to stand; walk; reach with hands and arms; and conduct repetitive movements throughout the duration of the shift
• The employee must occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus
• This role requires the use of safety equipment including, but not limited to, eye safety glasses, hearing protectors, work boots, gloves and hardhats
• The noise level in the work environment is usually moderate
• The work environment is not temperature controlled

#Q2TN

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.