Shift Leader — Pizza Shop Ops & Customer Service

Papa John's International; Leawood (MO); On-site; USD 26,000 - 36,000; Full time

Job summary

Papa John’s International is seeking a Shift Leader to supervise shifts and work areas, ensuring high-quality products and customer service. You will help manage restaurant operations, enforce company policies, and ensure legal and ethical compliance while contributing to overall profitability.

The role requires coordinating coverage, maintaining product quality, and assisting with cash management and inventory as needed.

Qualifications

• High School diploma or GED preferred and relevant certifications.
• Prior restaurant shift lead experience preferred.
• Must be 18 years or older and able to work long shifts including nights and weekends.

Responsibilities

• Supervise shifts and work areas to ensure quality products and service.
• Adhere to company policies, procedures, programs and systems.
• Ensure compliance with federal, state and local laws and ethical practices.
• Maintain shift coverage and communicate feedback to improve operations.
• Assist in cash management and inventory control to minimize loss.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Restaurant shift lead experience preferred

Must be 18 years of age or older

Job description

Papa John’s International is seeking a Shift Leader to supervise shifts and work areas, ensuring high-quality products and customer service. You will help manage restaurant operations, enforce company policies, and ensure legal and ethical compliance while contributing to overall profitability.

The role requires coordinating coverage, maintaining product quality, and assisting with cash management and inventory as needed.