Shift Leader: Restaurant Ops & People Leader

Dairy Queen; Murfreesboro (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A popular fast-food restaurant is seeking a Shift Leader to provide leadership and guidance to hourly staff during scheduled shifts. Responsibilities include managing restaurant areas, conducting crew training, ensuring customer service quality, and handling minor complaints. Ideal candidates should have restaurant experience and strong customer service skills. This role involves working in a high-pressure environment and requires the ability to lift weights and stand for long periods.

Qualifications

• Three or more months of restaurant experience preferred.
• Must have excellent customer service and employee relation skills.
• Must be capable of supervising specific areas in a fast-paced environment.
• Ability to lift up to 50 pounds.

Responsibilities

• Assist in managing specific areas of the restaurant during shifts.
• Conduct orientation, training, and evaluation of crew members.
• Ensure guest service meets quality and cleanliness standards.
• Handle minor customer complaints effectively.

Skills

Customer service skills

Employee relation skills

Ability to work under pressure

Supervisory skills

Job description

A popular fast-food restaurant is seeking a Shift Leader to provide leadership and guidance to hourly staff during scheduled shifts. Responsibilities include managing restaurant areas, conducting crew training, ensuring customer service quality, and handling minor complaints. Ideal candidates should have restaurant experience and strong customer service skills. This role involves working in a high-pressure environment and requires the ability to lift weights and stand for long periods.