Shift Leader - New Store Opening!

Caribou Coffee; Snellville (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a passionate Shift Leader to spearhead a new store opening. This role emphasizes leadership, team engagement, and guest satisfaction, ensuring that every shift is a memorable experience. As a Shift Leader, you'll maximize sales, maintain store standards, and foster a positive work environment. If you're ready to make an impact and grow your career in a supportive and fun atmosphere, this opportunity is perfect for you! Join a team that values individuality and community connection, and help create day-making experiences for every guest.

Qualifications

• 1+ year of leadership experience in a restaurant or retail environment.
• Availability for early mornings, evenings, holidays, and weekends.

Responsibilities

• Lead shifts focusing on team engagement and guest satisfaction.
• Ensure SOP and quality standards are met consistently.
• Coach and provide feedback to team members in real-time.

Skills

Leadership

Customer Service

Team Engagement

Communication

Education

High School Diploma or GED

Job description

Join to apply for the Shift Leader - New Store Opening! role at Caribou Coffee

At Caribou Coffee, we create day-making experiences that spark a chain reaction of GOOD! Our team focuses on TEAM, GUEST, BUSINESS to bring this purpose to life. If you’re ready to work somewhere you can be yourself, make an impact on your community, build lifelong relationships, and serve the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew!

Position Overview:

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or Assistant General Manager. The role involves ensuring the team understands goals, expectations, products, cleanliness, directives, and guest connections during the shift.

DOING – What you deliver:

• Lead shifts focusing on team engagement and guest satisfaction, ensuring fun and excellence
• Maximize product sales and waste management strategically
• Take ownership of the store’s look and feel, demonstrating “total store vision”
• Communicate effectively during shifts, addressing needs proactively
• Delegate tasks and responsibilities clearly, owning the current and next shift
• Ensure SOP and quality standards are met consistently
• Coach and give feedback to team members in real-time
• Train team on responsibilities, product knowledge, and promotions
• Perform administrative duties such as deposits, inventory, and ordering
• Develop team members and discuss career growth opportunities

BEING – How you show up:

• Embody Caribou’s Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Manage your impact on others and demonstrate confidence and calmness under pressure
• Lead with joy, service-mindedness, curiosity, humility, and inclusiveness
• Provide impactful feedback and foster a positive, inclusive culture
• Own your development and seek growth opportunities

Qualifications:

Required:

• At least 1 year of leadership, restaurant, retail, or customer service experience, or proper training and approval by Caribou Coffee
• Availability for early mornings, evenings, holidays, and weekends
• Minimum age of 18 years

Preferred:

• High school diploma or GED
• Valid driver’s license and reliable transportation

Physical Requirements:

Hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, standing for 4 to 8 hours, with or without accommodations.

The duties may change; Caribou reserves the right to add or delete responsibilities at its discretion. This description outlines the general level of work and is not all-inclusive.