Shift Leader - New Store Opening!

Caribou Coffee; Lawrenceville (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player seeks a dynamic Shift Leader to oversee store operations and foster a positive team culture. This role emphasizes guest satisfaction and team engagement, ensuring that every shift is a success. You will lead by example, providing guidance and support to team members while maximizing product sales and maintaining high standards. Join a vibrant team that values individuality and community impact, and help create memorable experiences for guests. If you're passionate about leadership and making a difference, this opportunity is perfect for you.

Qualifications

• 1+ year of leadership experience in a restaurant or retail setting.
• Availability for early mornings, evenings, holidays, and weekends.

Responsibilities

• Lead shifts focused on team engagement and guest satisfaction.
• Coach and give feedback to team members in real-time.
• Ensure SOP and quality standards are consistently met.

Skills

Leadership

Customer Service

Team Engagement

Sales Maximization

Education

High School Diploma or GED

Job description

Join to apply for the Shift Leader - New Store Opening! role at Caribou Coffee

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Join to apply for the Shift Leader - New Store Opening! role at Caribou Coffee

At Caribou Coffee, we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team focuses on TEAM, GUEST, BUSINESS to bring this to life. If you’re ready to work somewhere you can be yourself, make an impact on your community, build lifelong relationships, and serve the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew!

Position Overview

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or Assistant General Manager. They ensure the team understands goals, expectations, products, cleanliness, directives, and guest connections during the shift.

Core Responsibilities

1. Demonstrate mastery in performing team member duties with enthusiasm and excellence.
2. Lead shifts focused on team engagement and guest satisfaction, embodying "Make Fun Happen".
3. Strategically maximize product sales and manage waste.
4. Maintain “total store vision” including appearance and ambiance.
5. Understand deployment plans and associated roles/responsibilities.
6. Communicate effectively on the floor during shifts.
7. Proactively address team and guest needs.
8. Prioritize and delegate shift objectives and tasks.
9. Take ownership of current and upcoming shifts.
10. Ensure SOP and quality standards are consistently met.
11. Coach and give feedback to team members in real-time.
12. Train team on responsibilities, products, and promotions.
13. Complete administrative tasks with integrity (e.g., deposits, inventory, orders).
14. Support team members’ development and discuss career growth.
15. Live out Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
16. Manage personal impact and demonstrate confidence in decision-making.
17. Remain resilient under pressure and maintain calmness in critical moments.
18. Lead with joy, serve guests, and contribute to the community.
19. Be of service and foster team success.
20. Bring enthusiasm and curiosity, helping others grow.
21. Show humility and eagerness to learn and grow as a leader.
22. Provide powerful, commitment-based feedback to coach the team.
23. Actively seek to positively impact others.
24. Create an inclusive, inspiring shift culture.
25. Own personal development through feedback and growth opportunities.

Skills And Qualifications

Required:

• At least 1 year of leadership, restaurant, retail, or customer service experience, or proper training/approval by Caribou Coffee.
• Availability for early mornings, evenings, holidays, and weekends.
• Must be at least 18 years old.

Preferred:

• High school diploma or GED.
• Valid driver’s license and reliable transportation.

Physical Requirements

Hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, standing for 4-8 hours, with or without accommodations.

The duties may change; Caribou reserves the right to modify responsibilities at its discretion. This job description is not all-inclusive.

Caribou Coffee is an Equal Opportunity Employer, committed to diversity and inclusion. We prohibit discrimination based on protected characteristics and provide accommodations for disabilities or needs.