Shift Leader Midlothian

Jersey Mike's Subs; Midlothian (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Jersey Mike's Subs in Midlothian is seeking a Shift Leader to help oversee daily store operations and support the General Manager. You will lead by example, ensure the team follows procedures, and deliver exceptional customer service in a fast-paced environment.

The role requires energy, reliability, and a positive attitude, with the ability to stand for long periods and work flexible day/night shifts, weekends, and holidays. Training and growth opportunities are available at Jersey Mike's.

Qualifications

• Energetic, reliable, and able to motivate teammates.
• Strong commitment to policies and procedures.
• Willingness to learn and grow within the role.

Responsibilities

• Greet customers and take orders with a positive attitude.
• Input orders into POS and handle payments accurately.
• Assist in prepping subs following recipes and safety rules.
• Operate kitchen equipment safely (knives, grills, slicers).
• Keep restaurant clean, sanitize utensils, and maintain restrooms.
• Communicate with team to coordinate schedules and training.
• Address customer concerns professionally per Jersey Mike's standards.
• Maintain neat appearance and uniform compliance.

Skills

Energetic

Team player

Flexible shifts

Customer service

Safety procedures

Tools

POS system

Job description

Shift Leader - Midlothian

Location: 2210 FM 663, #152, Midlothian, TX, 76065

Skills:

Shift leader helps oversee in-store operations alongside the General Manager. The Shift leader plays a major role in ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently. Shift leaders must lead by example and execute systems and procedures with 100% integrity. As a Shift leader, your attitude needs to be enthusiastic, friendly, and positive, and follow all guidelines and initiatives outlined in the "line employee" description.

Requirements:

• Be energetic, hard-working, and ethical
• Ability to understand and adhere to all company policies and procedures
• Commitment to learning
• Have a strong desire to work as a Team Player
• Flexibility to work day and night shifts, weekends, and holidays
• Ability to stand for long hours at a time and work in a fast-paced environment
• Positive attitude and commitment to customer satisfaction
• Ability to lift 40 pounds
• Must be 18 years old or older

Responsibilities:

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
• Work together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements.
• Use specific kitchen machinery such as knives, grills, slicers, etc.
• Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
• Handle customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike's standards and policy.
• Maintain a neat and tidy appearance by wearing required uniform and adhering to a corporate dress code.