Shift Leader

Jersey Mike's Subs; Concord (CA); Presencial; USD 2.066.000 - 2.617.000; Jornada completa

Descripción de la vacante

Jersey Mike's Subs in Concord, California seeks a Shift Leader to oversee daily store operations alongside the General Manager. You will help ensure exceptional order, supervise team members, and enforce systems with integrity.

Greet customers, input orders with the POS, and prepare subs to spec while maintaining cleanliness. Train staff, resolve issues, and wear the uniform as part of a fast-paced, customer-focused team.

Formación

• Energetic, hardworking and ethical.
• Able to adhere to all company policies and procedures.
• Willingness to learn and be a team player.
• Flexible to work day and night shifts, weekends and holidays.
• Able to stand for long hours in a fast-paced environment.
• Positive attitude focused on customer satisfaction.
• Able to lift 40 pounds.
• Must be 18 years or older.

Responsabilidades

• Greet customers, record orders, and serve food with a positive attitude.
• Input orders into the POS system and process payments accurately.
• Work with the line team to prepare subs per customer specifications.
• Use kitchen equipment safely and maintain sanitary practices.
• Keep the restaurant clean and restrooms stocked.
• Communicate with team and management to create schedules and train staff.
• Address customer concerns professionally and follow Jersey Mike's policies.
• Maintain a clean, professional appearance as per uniform policy.

Conocimientos

Team player

Customer service

Communication

Positive attitude

Flexibility

Work ethic

Herramientas

POS system

Cash handling

Descripción del empleo

Shift leader helps oversee in-store operations alongside the General Manager. The Shift leader plays a major role in ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently. Shift leaders must lead by example and execute systems and procedures with 100% integrity. As a Shift leader, your attitude needs to be enthusiastic, friendly, and positive, and follow all guidelines and initiatives outlined in the \line employee\ description.

Responsibilities:

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
• Work together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements.
• Use specific kitchen machinery such as knives, grills, slicers, etc.
• Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
• Handle customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike's standards and policy.
• Maintain a neat and tidy appearance by wearing required uniform and adhering to a corporate dress code.

Requirements:

• Be energetic, hard-working, and ethical
• Ability to understand and adhere to all company policies and procedures
• Commitment to learning
• Have strong desire to work as a Team Player
• Flexibility to work day and nights shifts, weekends, and holidays
• Ability to stand for long hours at a time and work in a fast-paced environment
• Positive attitude and commitment to customer satisfaction
• Ability to lift 40 pounds
• Must be 18 years old or older

Our authentic taste – served Mike's Way® with lettuce, onions, tomatoes, oregano, salt, and THE JUICE (oil and vinegar) – is called our CRAVEABILITY factor. Our secret? Everything about Jersey Mike’s is the absolute highest quality, including our employees. Our USDA Prime Roast Beef is trimmed and cooked right here in the store. Our meats and cheeses are all top-quality premium brands sliced freshly before your eyes. Our bread is fresh-baked each day on premises. And of course, everything’s created right in front of you. It’s what makes Jersey Mike’s the most authentic tasting submarine sandwich available, truly a \Sub Above\, and it’s a tradition of quality we’ll never outgrow. Our team is just that as well...an amazing group of people working together, having fun, engaging with our customers and making each visit memorable with our unique, friendly, and welcoming personalities.