Shift Leader

Jersey Mike's Subs; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading food service chain is seeking a Shift Leader to oversee in-store operations and ensure exceptional customer service. The ideal candidate should be energetic, friendly, and possess a commitment to team success. Responsibilities include greeting customers, processing orders, maintaining cleanliness, and training team members. Positive attitudes and a passion for customer satisfaction are essential. Flexibility in working hours, including nights and weekends, is required. This role offers a unique opportunity to be part of a dynamic team dedicated to quality and service.

Qualifications

• Must be 18 years old or older.
• Ability to stand for long hours in a fast-paced environment.
• Flexibility to work day and night shifts, weekends, and holidays.

Responsibilities

• Greet customers and serve food with a positive attitude.
• Input orders and process payments accurately.
• Prepare subs to customer specifications, following safety procedures.
• Maintain restaurant cleanliness and overall presentation.
• Communicate effectively with team members and management.
• Handle customer complaints according to company standards.

Skills

Energetic

Hard-working

Team Player

Positive attitude

Customer satisfaction focus

Job description

Shift leader helps oversee in-store operations alongside the General Manager. The Shift leader plays a major role in ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently. Shift leaders must lead by example and execute systems and procedures with 100% integrity. As a Shift leader, your attitude needs to be enthusiastic, friendly, and positive, and follow all guidelines and initiatives outlined in the "line employee" description.

Responsibilities

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
• Work together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements.
• Use specific kitchen machinery such as knives, grills, slicers, etc.
• Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
• Handle customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike's standards and policy.
• Maintain a neat and tidy appearance by wearing required uniform and adhering to a corporate dress code.

Requirements

• Be energetic, hard-working, and ethical
• Ability to understand and adhere to all company policies and procedures
• Commitment to learning
• Have strong desire to work as a Team Player
• Flexibility to work day and nights shifts, weekends, and holidays
• Ability to stand for long hours at a time and work in a fast-paced environment
• Positive attitude and commitment to customer satisfaction
• Ability to lift 40 pounds
• Must be 18 years old or older

Our authentic taste – served Mike's Way® with lettuce, onions, tomatoes, oregano, salt, and THE JUICE (oil and vinegar) – is called our CRAVEABILITY factor. Our secret? Everything about Jersey Mike’s is the absolute highest quality, including our employees. Our USDA Prime Roast Beef is trimmed and cooked right here in the store. Our meats and cheeses are all top-quality premium brands sliced freshly before your eyes. Our bread is fresh-baked each day on premises. And of course, everything’s created right in front of you. It’s what makes Jersey Mike’s the most authentic tasting submarine sandwich available, truly a "Sub Above", and it’s a tradition of quality we’ll never outgrow. Our team is just that as well...an amazing group of people working together, having fun, engaging with our customers and making each visit memorable with our unique, friendly, and welcoming personalities.