Shift Leader - Mancester, MD

Carroll Independent Fuel Company; Manchester (NH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Low-Cost Health Insurance

Career Advancement

Paid Time Off

401k with company match

Tuition Reimbursement

Job summary

Carroll Independent Fuel Company is seeking a Shift Leader in Manchester, NH to support daily store operations and ensure excellent customer experiences. The Shift Leader will be responsible for maintaining high standards around food quality and cleanliness, while motivating store employees.

Qualifications include a high school diploma, previous supervisory experience, and strong communication skills. Great benefits such as health insurance, career advancement opportunities, and a 401k match are offered.

Qualifications

• Must be at least 18 years old.
• ServSafe certification preferred or successful completion within 2 months of hire.
• Ability to lift to 50 lbs.

Responsibilities

• Maintain high standards around food quality and customer service.
• Assist with hiring and training store employees.
• Complete daily paperwork and computer entry in a timely manner.

Skills

Customer service focus

Effective communication skills

Supervisory experience

Food service experience

Computer literacy

Education

High School Diploma or equivalent

Job description

The Shift Leader (SL) is responsible for supporting the Store Manager in the day-to-day store operations and is a key partner in meeting performance and profit goals while ensuring customer and employee satisfaction, brand standards and store profitability.

The Shift Leader ensures exceptional customer experiences and supports our vision of being a "Fast, Fresh & Friendly" local convenience store.

Benefits

• Low-Cost Health Insurance – Full and part time plans available.
• Career Advancement.
• Paid Time Off in addition to Sick Leave.
• 401k with company match.
• Tuition Reimbursement annually.

Responsibilities

• Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.
• Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
• Assist with the hiring, training, and development of store employees.
• Motivate, encourage, and challenge Customer Service Representatives by leading by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow-up as necessary.
• Complete daily paperwork and computer entry in a timely manner as established by management.
• Assume responsibility for special assignments and projects as needed.

Qualifications

• High School Diploma or equivalent preferred.
• Successful completion of store training.
• Previous experience supervising others, preferred.
• Must be at least 18 years old.
• Computer literacy.
• Food service experience preferred, ideally in a managerial role.
• ServSafe certification preferred or successful completion of certification within 2 months of hire.
• Focus on customer service and commitment to teamwork.
• Effective communication skills, with the ability to communicate with employees, customers, and vendors.
• Ethical, honest, trustworthy, respectful, compassionate, supportive, and patient.
• Ability to lift to 50 lbs.
• Reliable transportation.
• Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.

Working Conditions

• Retail environment with occasional exposure to working conditions including dust, extreme temperatures, and potential contact with petroleum and/or cleaning products, etc.
• Spend much of the shift standing with frequent bending and lifting.
• In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations.