Shift Lead

ZippyApp - Recruitment Marketing; Pearl (MS); On-site; USD 15,153 - 20,664; Full time

Job summary

ZippyApp - Recruitment Marketing is seeking a Shift Leader to supervise daily store operations in the absence of higher management. You will open/close the store, oversee team performance, ensure safety, and maintain high customer service standards.

You will also handle cash procedures, resolve customer issues, train staff, and assist in interviews as needed. Strong communication and dependability are essential for this role.

Qualifications

• Must be 18 years of age.
• High School diploma or equivalent required.
• Comprehensive product knowledge and ability to train other team members.
• Previous training/supervisory experience a plus.
• Proficiency in basic math: addition, subtraction, multiplication and division.
• Must read, write and speak English clearly.

Responsibilities

• Open and close the store according to established procedures.
• Direct and monitor day-to-day activities of store team members.
• Communicate with customers in a friendly and courteous manner.
• Resolve customer complaints, including exchanges and refunds.
• Document complaints and follow up to correct root causes.
• Perform front end procedures: cash handling, till prep, cash drops, cash pickups, cash tills verification, gift card sales/returns.
• Complete electronic store reports and conduct bag/video checks.
• Perform cashier duties when needed.
• Escalate personnel issues to Store Manager or District Manager.
• Respond to vendors and deliveries; stock across departments.
• Ensure health and safety, store sanitation, and loss prevention procedures.
• Handle emergency management and evacuation procedures.
• Serve as contact for media/regulatory visitors; refer to Store Manager.
• May assist in panel interviewing but no hiring decisions.

Skills

Customer service orientation

Team leadership

Verbal & written communication

Interpersonal skills

Spanish language (bonus)

Basic math skills

Education

High School diploma or equivalent

Job description

The Shift Leader directs the daily activities of store team members in the absence of the Store Manager and Assistant Store Managers during assigned shifts. The Shift Leader is responsible for store operations by opening and closing the store when scheduled, protecting store property and funds, and monitoring employee performance during assigned shifts. The Shift Leader assists the store management team in maintaining store conditions, quality, safety, security, and sanitation programs. The Shift Leader is responsible for excellent customer service. Accomplishes all job duties in accordance with company policies and procedures. When a Store Manager or Assistant Store Manager is present, the employee performs the duties as outlined in their primary job description.

Requirements/Responsibilities

• Responsible for opening and closing the store according to established procedures
• Directs and monitors the day-to-day activities of full time/part time store team members
• Communicates with customers in a friendly and courteous manner
• Resolves customer complaints, including exchanges and refunds
• Documents complaints and takes follow-up steps to correct the source of the complaint
• Conducts front end administrative procedures, including cash counting, till preparation, cash drops, cash pick-ups, verification of cash tills, and sale of/return of gift cards
• Completes electronic store reports and conducts bag/video checks and reports results to Store Manager
• Performs cashier duties when necessary
• Escalates employee issues, such as disciplinary action, cash discrepancies, attendance, performance, and significant customer complaints to Store Manager or District Manager
• Responds promptly to vendors, including receiving loads / deliveries
• Stocks within all departments
• Ensures the store is operating in compliance with company standards for health and safety
• Handles emergency management, such as evacuation procedures, appropriately
• Protects company property, funds and merchandise
• Ensures that loss prevention procedures are followed daily
• Responsible for store sanitation and completing sweep logs during assigned shift
• Serves as first contact for media and regulatory visitors and refers contact to Store Manager
• May participate in the panel interviewing process, but does not have authority to make hiring decisions
• Performs other duties, including working in other departments, as assigned

Relevant Experience, Education, Certification, Knowledge, Skills, and Abilities

• Must be 18 years of age
• High School diploma or equivalent required
• Comprehensive product knowledge and the ability to train other team members
• Previous training / supervisory experience a plus
• Company work history will be strongly considered, including attendance, work performance, safety, policy compliance and performance management
• Proficiency in basic math skills required, including addition, subtraction, multiplication and division
• Must be able to read, write and speak in English
• Demonstrate effective oral and written communication, interpersonal skills
• Language proficiency in Spanish or other languages is a plus
• Must be dependable and flexible
• Ability to travel to multiple work locations
• Excellent customer service, teamwork and problem-solving skills
• Must adhere to uniform dress code

Physical Requirements

• Requires the ability to reach, bend, balance, lift and transport various objects weighing 20-50 lbs repeatedly throughout the shift; at times, product weight may reach 50-80 lbs
• Must have the ability to stand, walk and / or move about for extended periods of time
• Requires the ability to push, pull, grasp, twist and use sawing motions for extended periods of time
• Regularly works in freezers, coolers, refrigerators, inside and outside of the store in all weather conditions and inside delivery trucks