Shift Leader - Baldwin, MD

Carroll Independent Fuel Company; Baldwin (MD); Vor Ort; USD 22.000 - 24.000; Vollzeit

Benefits dieser Stelle

Low-Cost Health Insurance – Full and/0

Career Advancement

Paid Time Off in addition to Sick Lead

401k with company match

Tuition Reimbursement annually

Zusammenfassung

Carroll Independent Fuel Company is seeking an experienced Shift Leader to support the Store Manager in daily operations at Store 98 in Baldwin, MD. The role focuses on delivering fast, friendly service while maintaining brand standards and profitability.

You will lead by example, develop staff, and ensure high food quality, safety, and customer satisfaction in a busy retail environment. Education and ServSafe certification are valued but not mandatory.

Qualifikationen

• High School Diploma or equivalent preferred.
• Experience supervising others preferred.
• Must be at least 18 years old.
• ServSafe certification preferred or obtained within 2 months of hire.

Aufgaben

• Maintain and drive high standards around food quality, customer service, food safety and store cleanliness by empowering staff.
• Provide superior customer service: greet, assist, suggest sell and thank each customer.
• Assist with hiring, training, and development of store employees.
• Lead by example to motivate and challenge Customer Service Representatives and delegate tasks with follow-up.
• Complete daily paperwork and computer entry as directed by management.
• Handle special assignments and projects as needed.

Kenntnisse

Leadership

Customer service

Communication

Teamwork

Ausbildung

High School Diploma or equivalent preferred

ServSafe certification preferred or within 2 months of hire

Jobbeschreibung

Job Details

Level: Experienced, Job Location: Store 98 - Baldwin, MD 21013, Position Type: Full-Time/Part-Time, Education Level: None, Salary Range: $16.00 - $17.50 Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Management

Are you a customer service professional who seeks a leadership role and wants to work for a company that will appreciate your expertise in planning, staff development, and cost control?

The Shift Leader (SL) is responsible for supporting the Store Manager in the day-to-day store operations and is a key partner in meeting performance and profit goals while ensuring customer and employee satisfaction, brand standards and store profitability.

The Shift Leader ensures exceptional customer experiences and supports our vision of being a "Fast, Fresh & Friendly" local convenience store.

• Low-Cost Health Insurance – Full and Part time plans available.
• Career Advancement.
• Paid Time Off in addition to Sick Leave.
• 401k with company match.
• Tuition Reimbursement annually.

Responsibilities

• Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.
• Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
• Assist with the hiring, training, and development of store employees.
• Motivate, encourage, and challenge Customer Service Representatives by leading by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow-up as necessary.
• Complete daily paperwork and computer entry in a timely manner as established by management.
• Assume responsibility for special assignments and projects as needed.

If you are a natural leader with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity.

Qualifications

• High School Diploma or equivalent preferred.
• Successful completion of store training.
• Previous experience supervising others, preferred.
• Must be at least 18 years old.
• Computer literacy.
• Food service experience preferred, ideally in a managerial role.
• ServSafe certification preferred or successful completion of certification within 2 months of hire.
• Focus on customer service and commitment to teamwork.
• Effective communication skills, with the ability to communicate with employees, customers, and vendors.
• Ethical, honest, trustworthy, respectful, compassionate, supportive, and patient.
• Ability to lift to 50 lbs.
• Reliable transportation.
• Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.

Working Conditions

• Retail environment with occasional exposure to working conditions including dust, extreme temperatures, and potential contact with petroleum and/or cleaning products, etc.
• Spend much of the shift standing with frequent bending and lifting.
• In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations.