KCK Flagship Store Manager

Kilwins Chocolates Franchise, Inc.; Petoskey (MI); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k)

HSA

Short- and long-term disability

Employee discount at Kilwins stores

Sign-on bonus $1,500

Descripción de la vacante

Kilwins Chocolates Franchise, Inc. in Petoskey, Michigan, seeks a Flagship Store Manager to lead the flagship company store operations, shaping the customer experience, team performance, and financial results.

This hands-on role oversees tours, Kilwins University activities, events, and community engagement while ensuring food safety and brand standards across all operations.

Formación

• Management experience in retail, hospitality, food service, or a related environment.
• Demonstrated ability to develop people, manage performance, and hold others accountable respectfully.
• Strong customer-service, communication, organization, financial, and problem-solving skills.
• Ability to manage complex operations and use business results to guide decisions.
• ServSafe Manager certification or willingness to obtain it within the required timeframe.

Responsabilidades

• Recruit, schedule, train, coach, and develop the team; set clear expectations and partner with Human Resources and the Director of Company Stores on employment decisions.
• Lead from the sales floor, model Kilwins hospitality, maintain a welcoming store, and resolve customer concerns with care and sound judgment.
• Oversee tours, Kilwins University activities, franchisee visits, company events, and other programming that reflects Kilwins history and brand standards.
• Manage sales, labor, budgets, cash controls, inventory, ordering, merchandising, confection production, special orders, shipping, equipment, facilities, and operational reporting.
• Use business results to guide decisions, prepare for seasonal volume, and communicate needs, risks, and recommendations to the Director of Company Stores.
• Build relationships with community and tourism partners, support business-to-business opportunities, and coordinate assistance to sister stores when needed.
• Become certified in all store zones and required production processes, then train and coach Team Members while maintaining product quality, food safety, sanitation, workplace safety, and youth-employment compliance.

Conocimientos

Retail management

Customer service

Team leadership

Financial acumen

Herramientas

Outlook

Teams

Excel

Word

Kilwins systems

Descripción del empleo

2026 Retail Flagship Store Manager Job Description

FLAGSHIP STORE MANAGER - RETAIL & HOSPITALITY

Location: Kilwins Flagship Company Store - Petoskey, Michigan

Reports to: Director of Company Stores

FLSA Status: Salaried/Exempt

Employment Type: Full-Time

Revised: September 2026

THE WHY

Since 1947, Kilwins has been creating enjoyment and making people happy. Our flagship store brings that purpose and our history, craftsmanship, and hospitality to life for customers, franchisees, visitors, and community partners.

Our values are simple: Treat others as you want to be treated. Do your best. Have fun.

Position Summary

The Flagship Store Manager leads the team and full operation of Kilwins' flagship company store. This hands-on leader is accountable for the customer experience, staffing, sales, labor, inventory, confection production, food safety, and financial performance.

The role also oversees guided tours, supports Kilwins University and franchisee visits, builds community and business relationships, and assists sister company stores.

What You'll Do

• Recruit, schedule, train, coach, and develop the team; set clear expectations and partner with Human Resources and the Director of Company Stores on employment decisions.
• Lead from the sales floor, model Kilwins hospitality, maintain a welcoming store, and resolve customer concerns with care and sound judgment.
• Oversee tours, Kilwins University activities, franchisee visits, company events, and other programming that reflects Kilwins history and brand standards.
• Manage sales, labor, budgets, cash controls, inventory, ordering, merchandising, confection production, special orders, shipping, equipment, facilities, and operational reporting.
• Use business results to guide decisions, prepare for seasonal volume, and communicate needs, risks, and recommendations to the Director of Company Stores.
• Build relationships with community and tourism partners, support business-to-business opportunities, and coordinate assistance to sister stores when needed.
• Become certified in all store zones and required production processes, then train and coach Team Members while maintaining product quality, food safety, sanitation, workplace safety, and youth-employment compliance.

Who Thrives Here

You will probably enjoy this role if you are a hands-on leader who sees what needs attention and steps in to keep people, production, and the customer experience moving smoothly.

You are comfortable developing people, managing a complex and highly visible operation, preparing for seasonal demands, building community relationships, and representing Kilwins with guests, franchisees, and company leaders.

Qualifications

• Management experience in retail, hospitality, food service, or a related environment.
• Demonstrated ability to develop people, manage performance, and hold others accountable respectfully.
• Strong customer-service, communication, organization, financial, and problem-solving skills.
• Ability to manage complex operations and use business results to guide decisions.
• Proficiency with Microsoft Outlook, Teams, Excel, and Word and the ability to learn Kilwins systems.
• ServSafe Manager certification or willingness to obtain it within the required timeframe. Kilwins will pay the certification cost when needed.

THE SWEET TRUTH & HURDLES

This is an onsite, hands-on leadership role. Availability must meet business needs, including days, evenings, weekends, holidays, special events, Kilwins University activities, and seasonal peaks. Most working time is spent on the sales floor.

The position requires prolonged standing and walking; frequent bending and reaching; working near food-production and refrigeration equipment; and lifting up to 50 pounds. Essential job functions must be performed with or without reasonable accommodation.

Benefits And Additional Information

• medical, dental, and vision insurance
• 401(k)
• HSA
• short- and long-term disability coverage
• a 50% employee discount at Kilwins Company Stores
• other benefits according to applicable plan terms
• $1,500 sign-on stay bonus eligible

Employment is contingent upon successfully completing applicable background-check and drug-screening requirements.

Kilwins Chocolates Franchise, Inc. is an Equal Opportunity Employer and a Recovery Friendly Workplace. We maintain a smoke-free, vape-free, and drug-free workplace.

This description summarizes the position's general duties. Other related work may be assigned based on business needs.