Shift Leader: Lead, Train & Elevate Guest Service

Dunkin' | Bridgewater& Chatham; Hickory Tree (NJ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly pay + tips

Flexible scheduling

Paid training and development

Discounted tuition for you and your

Job summary

Dunkin' is seeking a Shift Leader in New Jersey to guide the team during each shift, ensuring fast, friendly service and smooth operations. You’ll lead by example, train crew members, and help manage inventory and cash handling in a busy Dunkin’ location.

This role requires a positive attitude, strong communication skills, and the ability to multitask under pressure. Weekend and holiday availability is expected as part of a team‑driven environment.

Qualifications

• Previous experience in food service or retail (leadership experience is a plus!).
• A positive attitude and strong communication skills.
• Ability to multitask and stay cool under pressure.
• Willingness to work flexible hours, including early mornings, weekends, and holidays.
• A team‑first mindset and a passion for great coffee and customer service.

Responsibilities

• Lead by example and support your team in delivering top‑notch guest service.
• Keep operations running smoothly - prepping food, managing inventory, or handling cash.
• Train and coach crew members to be their best.
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards.
• Step in for the manager when needed, help make key decisions.

Skills

Leadership experience

Customer service

Communication skills

Multitasking

Flexible hours

Job description

Dunkin' is seeking a Shift Leader in New Jersey to guide the team during each shift, ensuring fast, friendly service and smooth operations. You’ll lead by example, train crew members, and help manage inventory and cash handling in a busy Dunkin’ location.

This role requires a positive attitude, strong communication skills, and the ability to multitask under pressure. Weekend and holiday availability is expected as part of a team‑driven environment.