Guest-First Shift Leader: Coach, Drive Service & Ops

Dunkin'; Kinnelon (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin' in New Jersey is looking for a Shift Leader to coach Crew Members during shifts, ensuring operational Brand standards and a warm, friendly guest experience.

You will set goals, assign tasks, monitor performance, and celebrate successes, while providing timely feedback and coaching to the team.

The role emphasizes guest focus, teamwork, and adherence to safety, food safety, and sanitation guidelines as part of delivering great service.

Qualifications

• Fluent English required.
• Restaurant, retail, or supervisory experience required.
• Strong math and writing skills.
• Basic computer skills.
• Must be at least 18 years old.
• High School diploma or equivalent preferred.

Responsibilities

• Coach and support Crew Members to meet shift goals.
• Communicate shift priorities, goals and results to the team.
• Support training of crew members and provide coaching/feedback.
• Create and maintain a respectful team environment.
• Resolve guest issues and ensure brand standards are followed.
• Maintain safe, clean, and sanitary work environment.

Skills

Fluent in English

Restaurant background

Supervisory experience

Math skills

Writing skills

Basic computer skills

18+ years old

Education

High School diploma or equivalent

Job description

Dunkin' in New Jersey is looking for a Shift Leader to coach Crew Members during shifts, ensuring operational Brand standards and a warm, friendly guest experience.

You will set goals, assign tasks, monitor performance, and celebrate successes, while providing timely feedback and coaching to the team.

The role emphasizes guest focus, teamwork, and adherence to safety, food safety, and sanitation guidelines as part of delivering great service.