Shift Leader: Lead, Train & Elevate Guest Experience

Applebee's; Lancaster (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

401K, HSA, medical, dental, vision, disability, and life insurance

Paid Training

Complimentary meals while on duty

Daily Pay Option

Opportunities for advancement

Job summary

Workstream is looking for a Shift Leader to join our team at Popeyes® in Texas. This role involves supporting management in daily operations, training team members, and ensuring exceptional customer service. The ideal candidate should have at least 1 year of experience in the Quick Service Restaurant industry and possess strong leadership and communication skills. Expect benefits like competitive compensation, paid training, and opportunities for advancement within a family-oriented environment.

Qualifications

• Minimum of 1 year of experience in the Quick Service Restaurant (QSR) industry.
• Strong knowledge of team leadership and positive conflict resolution.
• Exceptional written and verbal communication skills.

Responsibilities

• Support the General and/or Assistant Manager in operating the restaurant.
• Help team members with performance and training initiatives.
• Deliver food to guests with quality and hospitality.

Skills

Team leadership

Customer service

Communication skills

Conflict resolution

Education

High School Diploma or GED

Tools

POS system familiarity

Job description

Popeyes® is not like most fast food chains. With freshly prepared food and a recipe that’s remained unchanged for nearly 50 years, Popeyes® restaurants are deeply proud of their food and heritage – and they want to share that pride with you!

What You’ll Get (Benefits):

Find out how you can continue the Louisiana tradition of cooking for guests and serving each other with love, by joining a Popeyes® restaurant team.

• Competitive compensation – we aim to recognize your dedication and hard work.
• Competitive benefits (401K, HSA, medical, dental, vision, disability, and life insurance plan options) – to ensure you and your family are well taken care of.
• Paid Training – we aim to set you up for success!
• Complimentary meals while on duty – Love That Chicken!
• Daily Pay Option – Access your earnings before payday with our Earned Wage app.
• Opportunities for advancement and growth within our organization – Join a team that encourages building lifelong friendships and memories.

What You’ll Do (Responsibilities):

Our Shift Leaders are the key to operating our restaurants daily. You will help support the General and/or Assistant Manager, ensuring that every shift operates smoothly. You will also help team members through performance and training initiatives. Your ability to provide exceptional customer service will keep our customers coming back for more. The perfect candidate will deliver food to guests that is perfectly cooked, made with love, and served with Popeyes®' famous Cajun Hospitality.

What You’ll Bring (Requirements):

• A minimum of 1 year of experience in the Quick Service Restaurant (QSR) industry is required.
• A High School Diploma or GED is preferred.
• Familiarity with a POS system and ServSafe certification is preferred.
• Availability to work within open hours (e.g. evenings, holidays, weekends).
• Strong knowledge of team leadership and positive conflict resolution.
• Exceptional written and verbal communication skills.
• Communication and team management abilities.
• Able to withstand the physical demands a restaurant environment holds.