Shift Leader: Lead the Team & Elevate Guest Experience

McAlister's Deli; Lafayette (IN); On-site; USD 18,000 - 23,000; Full time

Job summary

Southern Rock Restaurants, LLC is hiring a Shift Leader for Lafayette, IN to supervise restaurant teams and ensure top-notch service and safe, high-quality food. You may work across multiple roles to support daily operations and guest satisfaction during opening, mid, or closing shifts.

The role emphasizes measuring labor, training staff, managing inventory, and maintaining brand standards. You will resolve guest concerns and partner with the General Manager to sustain performance.

Qualifications

• Team player with strong interpersonal skills and collaborative mindset.
• Positive energy and motivation to learn and grow within the team.
• Excellent communication skills to interact with guests and staff.

Responsibilities

• Lead, monitor, coach and train team members for operational execution.
• Adhere to labor metrics, monitor sales and manage shifts accordingly.
• Perform opening/closing duties, cash handling and readiness checklists.
• Ensure cleaning duties, food quality and sanitation standards are met.
• Handle guest issues and communicate with the General Manager as needed.
• Oversee food storage, temperatures, inventory and safety compliance.

Skills

Team player

Positive energy

Strong communication

Job description

Southern Rock Restaurants, LLC is hiring a Shift Leader for Lafayette, IN to supervise restaurant teams and ensure top-notch service and safe, high-quality food. You may work across multiple roles to support daily operations and guest satisfaction during opening, mid, or closing shifts.

The role emphasizes measuring labor, training staff, managing inventory, and maintaining brand standards. You will resolve guest concerns and partner with the General Manager to sustain performance.