Shift Leader - Lead Team, Excellent Benefits & Growth

Dunkin’ @ The Wolak Group - Norwich; City of Norwich (NY); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Hours that work for you

Tuition reimbursement

Career development

Ongoing training

Health, dental, and vision

401K Savings

PTO

Free/discounted food and beverages

Job summary

The Wolak Group, a Dunkin’ Donuts franchise in Norwich, NY, is hiring a Shift Leader to help run daily operations and deliver outstanding guest service. This role requires leading team members, training staff, and ensuring smooth service during shifts in a fast-paced environment.

The position offers competitive hourly pay ($16.25–$19.00/hr) plus tips, with benefits including health coverage, 401K, PTO, and opportunities for career development.

Qualifications

• Customer-focused approach with strong communication and service delivery.
• Ability to train and coach new and existing staff.
• Commitment to ensuring clean, safe, high-quality food and drinks.

Responsibilities

• Support operational excellence by role modeling and leading the team to deliver exceptional Guest Service
• Train and coach new and existing employees
• Ensure team members complete all assigned duties and serve safe, quality food/drinks as part of creating a superior guest experience.

Skills

Guest service

Team leadership

Coaching

Job description

The Wolak Group, a Dunkin’ Donuts franchise in Norwich, NY, is hiring a Shift Leader to help run daily operations and deliver outstanding guest service. This role requires leading team members, training staff, and ensuring smooth service during shifts in a fast-paced environment.

The position offers competitive hourly pay ($16.25–$19.00/hr) plus tips, with benefits including health coverage, 401K, PTO, and opportunities for career development.