Shift Leader: Guest Experience & Team Growth

Dunkin’ @ The Wolak Group - McGraw; Village of McGraw (NY); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Tips

Tuition reimbursement

Career growth

Training

Health, dental, vision

401K

PTO

Food discounts

Job summary

The Wolak Group's Dunkin' Donuts franchise in McGraw, New York, is seeking a Shift Leader to join our growing network. You will lead daily operations, mentor crew members, and ensure guest experiences meet our high standards for quality and service.

Competitive hourly pay ($16.25-$19.00) plus tips, flexible hours, tuition reimbursement, health/dental/vision coverage, a 401K, PTO, and employee discounts. Successful candidates demonstrate teamwork and a passion for hospitality.

Qualifications

• Team leadership and guest-focused mindset.
• Ability to train and coach staff.

Responsibilities

• Support operational excellence by role modeling and leading the team to deliver exceptional Guest Service
• Train and coach new and existing employees
• Ensure team members complete all assigned duties and serve safe, quality food/drinks as part of creating a superior guest experience.

Skills

Guest service

Job description

The Wolak Group's Dunkin' Donuts franchise in McGraw, New York, is seeking a Shift Leader to join our growing network. You will lead daily operations, mentor crew members, and ensure guest experiences meet our high standards for quality and service.

Competitive hourly pay ($16.25-$19.00) plus tips, flexible hours, tuition reimbursement, health/dental/vision coverage, a 401K, PTO, and employee discounts. Successful candidates demonstrate teamwork and a passion for hospitality.