Shift Leader: Lead Service & Team Growth

McAlister's Deli; Jefferson City (MO); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Southern Rock Restaurants, LLC in Jefferson City is seeking a Shift Leader to oversee restaurant operations, open and close shifts, and coach team members to deliver exceptional service and quality food in a clean, safe environment.

You will monitor labor, handle guest issues, conduct temperature checks, and collaborate with managers to maintain inventory and safety standards, while keeping a fun, guest-focused workplace.

Qualifications

• Team player who works well with others.
• Positive energy with a strong desire to learn and grow.
• Strong communication skills.

Responsibilities

• Leading, monitoring, coaching and training team members to ensure operational execution.
• Adheres to scheduled and projected labor metrics while monitoring sales throughout the shift.
• Ensures all assigned cleaning duties and tasks are completed thoroughly and with integrity.
• Proficient in all restaurant positions and work hands-on with team members in each of these areas.
• Works as part of a team to provide an exceptional Guest experience to our patrons.
• Ensure Guest satisfaction by following the Six Service Standards and PLUS 1 as needed.
• Performs opening and closing managerial duties including readiness checklists and cash handling duties.
• Handles Guest issues or conflicts and reports them to the General Manager immediately.
• Places, checks in, and stores food and orders.
• Completes daily temperature line checks to ensure food safety practices are adhered to.
• Help maintain a safe, clean, and fun work environment.
• Communicate effectively to the management team regarding essential information impacting the business.
• Report any team member issues or concerns to the General Manager.

Skills

Team player

Positive energy

Strong communication skills

Job description

Southern Rock Restaurants, LLC in Jefferson City is seeking a Shift Leader to oversee restaurant operations, open and close shifts, and coach team members to deliver exceptional service and quality food in a clean, safe environment.

You will monitor labor, handle guest issues, conduct temperature checks, and collaborate with managers to maintain inventory and safety standards, while keeping a fun, guest-focused workplace.