Shift Leader: Lead Hospitality, Path to GM in 2 Years

Sweetgreen; Chicago (IL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Tips

Competitive wages

Medical, dental, and vision options

Paid vacation

Wellness time

Parental leave

Free meal every shift

401(k)

Team Member Merch Shop

Job summary

Sweetgreen is seeking a Shift Leader in Chicago to guide restaurant operations, lead a hospitality-first team, and ensure high standards of service. This role emphasizes teamwork, adaptability, and a commitment to real, quality food in a fast-paced setting.

You will help maintain guest satisfaction, coach staff, and support daily operations with a focus on safety, cleanliness, and efficiency. This position offers growth toward management paths and a competitive benefits package.

Qualifications

• Have leadership or supervisory experience in restaurants, retail, or hospitality.
• Care deeply about hospitality, food quality, and operational excellence.
• Enjoy motivating others and building a positive team culture.
• Stay organized, level-headed, and solutions-focused under pressure.
• Want to grow into restaurant management and long‑term leadership roles.
• Must be 18 years of age or older.
• Must be authorized to work in the United States.

Responsibilities

• Lead shifts with a hospitality-first mindset, ensuring every guest feels welcomed, cared for, and heard.
• Keep service running smoothly by managing pace, priorities, and execution across the floor.
• Jump in on any station as needed, modeling strong performance and teamwork in real time.
• Coach and support team members to elevate service, food quality, and operational standards.
• Uphold food safety, accuracy, cleanliness, and organization throughout every shift.
• Communicate clearly, solve problems quickly, and stay calm under pressure during high-volume moments.

Skills

Leadership experience

Supervisory

Hospitality focus

Operational excellence

Problem solving under pressure

Job description

Sweetgreen is seeking a Shift Leader in Chicago to guide restaurant operations, lead a hospitality-first team, and ensure high standards of service. This role emphasizes teamwork, adaptability, and a commitment to real, quality food in a fast-paced setting.

You will help maintain guest satisfaction, coach staff, and support daily operations with a focus on safety, cleanliness, and efficiency. This position offers growth toward management paths and a competitive benefits package.