Shift Leader: Lead, Coach & Grow in Fast-Casual

whataburger; Pensacola (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Flexible schedules

Paid time off

401(k) match

Medical, dental, vision benefits

Career development

Job summary

Whataburger is seeking a Shift Leader to drive operational excellence on every shift, keeping quality, service, and cleanliness high while coaching team members to improve skills.

Based at your home restaurant, you’ll lead with heart, train new hires, monitor costs, and ensure food safety. The role offers weekly pay, flexible schedules, benefits, and growth opportunities across the Whataburger system.

Qualifications

• Be at least 18 years of age.
• High school diploma/GED preferred or equivalent experience.
• Open availability including overnights, weekends, holidays, variable hours, and dependable attendance.
• Stand up to 10 hours, lift up to 55 lbs, and meet physical demands.
• Experience coaching or leading teams; strong customer service, communication, and multitasking skills.
• Possess ServSafe Food Certification (or ability to obtain during training).

Responsibilities

• Lead shift management to maintain quality, service, and cleanliness standards.
• Coach, train, and motivate Family Members—helping new hires ketchup quickly and seasoned pros turn up the heat.
• Support goals related to food cost, labor cost, sales performance, and basic inventory processes.
• Uphold food safety, workplace safety, sanitation, and compliance requirements.
• Foster teamwork, communication, accountability, and a positive work culture.
• Prepare, lead, and transition shift operations to keep the restaurant running like a well‑oiled fryer.

Skills

Leadership

Coaching

Customer service

Communication

Multitasking

Education

High school diploma/GED

Tools

ServSafe Certification

Job description

Whataburger is seeking a Shift Leader to drive operational excellence on every shift, keeping quality, service, and cleanliness high while coaching team members to improve skills.

Based at your home restaurant, you’ll lead with heart, train new hires, monitor costs, and ensure food safety. The role offers weekly pay, flexible schedules, benefits, and growth opportunities across the Whataburger system.