Shift Leader: Lead, Coach & Elevate Guest Experience

McAlister's Deli; North Olmsted (OH); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Southern Rock Restaurants, LLC is hiring a Shift Leader in West Chester, OH to oversee daily restaurant operations, train team members, and ensure food safety and guest satisfaction. The role requires leading openings and closings, managing labor, and maintaining standards across service areas.

You'll work hands-on with team members, handle guest issues, and support the General Manager in delivering a fun, safe, and high-quality dining experience.

Qualifications

• Team player who works well with others.
• Positive energy with a strong desire to learn and grow.
• Strong communication skills.

Responsibilities

• Leading, monitoring, coaching and training team members to ensure operational execution.
• Adheres to scheduled and projected labor metrics while monitoring sales throughout the shift.
• Handles Guest issues or conflicts and reports them to the General Manager immediately.

Skills

Team player

Positive energy

Strong communication

Job description

Southern Rock Restaurants, LLC is hiring a Shift Leader in West Chester, OH to oversee daily restaurant operations, train team members, and ensure food safety and guest satisfaction. The role requires leading openings and closings, managing labor, and maintaining standards across service areas.

You'll work hands-on with team members, handle guest issues, and support the General Manager in delivering a fun, safe, and high-quality dining experience.