Shift Leader: Lead a Fast-Paced Pizza Team

Papa John's USA, Inc.; Alton (IL); On-site; USD 17,000 - 25,000; Full time

Job summary

Papa John’s USA, Inc. is seeking a Shift Leader in Illinois to supervise shifts and work areas, ensuring high quality products and customer service while supporting restaurant profitability. You will help manage operations, enforce policies, and ensure compliance with laws and company guidelines.

The role emphasizes team leadership, adherence to food safety standards, and effective communication in a fast-paced environment to drive performance and guest satisfaction.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Must be 18 years of age or older.
• Must be able to work long hours (32+ hours generally required), nights, weekends, and emergencies.
• Ability to perform duties of all positions in the restaurant.

Responsibilities

• Supervise shifts and work areas to ensure high quality products and customer service.
• Maintain product quality, food/labor costs, restaurant cleanliness and safety standards.
• Execute cash management duties and assist with inventory control.
• Provide feedback and correct problems promptly; ensure coverage for shifts.

Skills

Leadership

Customer service

Communication

Prioritization

Education

High School diploma or GED

Job description

Papa John’s USA, Inc. is seeking a Shift Leader in Illinois to supervise shifts and work areas, ensuring high quality products and customer service while supporting restaurant profitability. You will help manage operations, enforce policies, and ensure compliance with laws and company guidelines.

The role emphasizes team leadership, adherence to food safety standards, and effective communication in a fast-paced environment to drive performance and guest satisfaction.