Shift Leader Keyholder

JB-KIRK LLC; United States; On-site; USD 19,286 - 26,174; Full time

Job summary

Nothing Bundt Cakes is seeking a Guest Service Shift Leader to create a warm, welcoming atmosphere and to drive a joyful guest experience in our bakery. You will be the first brand contact and help guests choose cakes, decor, and promotions.

Responsibilities include opening/closing as a keyholder, greeting customers, explaining products, processing orders at the POS, and keeping the shop tidy. Prior guest service experience is a plus; weekend/holiday availability is expected.

Qualifications

• High energy and strong interpersonal skills.
• Ability to provide a superior guest experience.
• Ability to multitask with meticulous attention to detail.
• Diligent, organized, and self-motivated.

Responsibilities

• Open and close the bakery as a keyholder (Mon-Fri 10-3; weekend/holiday availability).
• Greet guests warmly and determine needs using NbC Sweet Steps of Service.
• Educate guests on cake options, sizes, pricing, promotions, and merchandise.
• Suggest add-ons for celebrations (balloons, candles, cards).
• Process orders accurately via the POS and invite guests to join NbC Email Club.
• Maintain a clean, organized bakery presentation and display.
• Restock merchandise and cake display for strong visuals.
• Lead frosting tasks and guide other guest service staff.
• Prepare decorations and packaging supplies as needed.

Skills

Interpersonal skills

Guest service oriented

Multitasking

Attention to detail

Energetic

Job description

SKIP THE INTERVIEW - YOU WILL BE CONTACTED IMMEDIATELY FOR A PAID 2 HOUR TRIAL SHIFT SO YOU CAN EXPERIENCE OUR AMAZING WORK ENVIRONMENT - IS A FUN PLACE TO WORK, WE BAKE AND SELL CAKES

The Nothing Bundt Cakes (NbC) Guest Service Shift Leader creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Shift Leader is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Shift Leader embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties

• Can open and close the bakery as a keyholder - key shifts are Mon-Fri 10-3 and weekend/holiday open availability
• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Cake froster - takes the lead on frosting hands on and guiding other guest service representatives
• Prepares cake decorations and packaging supplies as needed.

Knowledge, Skills, and Abilities

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
• Is diligent, organized and self-motivated.

Education, Certifications and Work Experience Requirements

• Applicants must be 18 years of age or older and legally authorized to work in the United States.
• While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

Work Availability

Must have the flexibility to work various shifts, including weekends and holidays, based on changing business demands.

Experience at McDonald's, Starbucks, Trader Joe's, Chick-Fil-A, and other fast food concepts is helpful. This is a supervisory role.